Crystal Dortch
Laurel
Summary
Accomplished Beauty Consultant with a proven track record at Sally Beauty, enhancing client satisfaction through expert beauty techniques and exceptional customer service. Skilled in client relationship building and upselling strategies, I significantly contribute to visual merchandising and sales growth. Demonstrates detail orientation and a knack for understanding customer needs, driving repeat business and loyalty.
Overview
4
4
years of professional experience
Work History
Beauty Consultant
Sally Beauty
11.2022 - Current
- Monitored current trends to understand fashions and better serve customer needs.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Conducted consultations to understand client's desired look.
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Listened to customer needs and desires to identify and recommend optimal products.
- Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
Customer Service Representative
Walgreens
06.2022 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
Sales Lead
Janie & Jack
02.2022 - 10.2022
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Retail Sales Associate Cashier
Journey’s
06.2021 - 11.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
Education
High School Diploma -
Laurel High School
Laurel, MD05.2019
Skills
- Retail experience
- Client relationship building
- Customer service
- Detail-orientated
- Relationship building
- Beauty techniques
- Upselling strategies
- Display arrangements
- Product demonstrations
Timeline
Beauty Consultant
Sally Beauty
11.2022 - Current
Customer Service Representative
Walgreens
06.2022 - 11.2022
Sales Lead
Janie & Jack
02.2022 - 10.2022
Retail Sales Associate Cashier
Journey’s
06.2021 - 11.2021
High School Diploma -
Laurel High School
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