Crystal Drayton
Englewood,NJ
Summary
Inquiring a new career to become TSA Security Officer.I am Retail Leader with expertise in team management, sales coaching, and maintaining store standards. Motivated associates to enhance customer service and organized daily operations effectively. Leveraged strong leadership, problem-solving skills, and delegation management to achieve operational excellence.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Sales Team Leader
Burlington Coat Factory Warehouse
09.2024 - 03.2025
- Led sales floor associates to maintain store standards and support daily customer service needs.
- Trained new team members on register procedures, recovery, and merchandising expectations.
- Maintained cleanliness and recovery standards across the department to create an efficient shopping environment.
Assistant Store Manager
Walgreens
02.2022 - 03.2023
- Supervised daily store operations, supporting sales floor coverage and customer service standards.
- Assisted with hiring, training, and coaching team members on company procedures and expectations.
- Managed cash handling, register accuracy, and safe reconciliation during opening and closing routines.
- Monitored inventory levels, coordinated stock replenishment, and reduced out-of-stock conditions.
Sales Team Leader
New York and Company
12.2015 - 02.2019
- Supported opening and closing tasks, ensuring readiness for store traffic and daily operations.
- Organized merchandise presentations to improve product visibility and maintain brand standards.
- Monitored fitting rooms and sales areas to resolve guest concerns quickly and professionally.
- Assisted management with task prioritization, floor coverage, and team communication throughout shifts.
Cashier
ShopRite of Englewood
09.2011 - 09.2012
- Processed customer purchases accurately using POS systems and accepted cash, card, and digital payments.
- Resolved checkout discrepancies and corrected pricing issues to maintain transaction accuracy.
- Balanced cash drawers and prepared end-of-shift reports to support accountability.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Sora Licenses - Twic Card Tsa
Security(Sora)
Newark NJ04-2026
High School Diploma -
Dwight Morrow High School
Englewood, NJ06-2011
Skills
- Sales coaching
- Sales strategies
- Retail management
- Lead generation
- Territory management
- Sales reporting
- Team development
- Performance management
Certification
- CSP - Certified Sales Professional
- PCW - Personal Care Worker
Timeline
Sales Team Leader
Burlington Coat Factory Warehouse
09.2024 - 03.2025
Assistant Store Manager
Walgreens
02.2022 - 03.2023
Sales Team Leader
New York and Company
12.2015 - 02.2019
Cashier
ShopRite of Englewood
09.2011 - 09.2012
Sora Licenses - Twic Card Tsa
Security(Sora)
High School Diploma -
Dwight Morrow High School