Crystal Dunn
Frisco,IL
Summary
Social services professional experienced in tackling challenges and applying conflict resolution to achieve positive outcomes. Brings skills in helping others, knowledge of services and background with intervention plans. Looking to put knowledge and abilities to good use in supportive position focused on helping others.
Overview
21
21
years of professional experience
Work History
Account Services Representative
Markel Corporation
Bedford , TX
04.2003 - Current
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Established trust and strong rapport with clients
- Balanced up to 20 accounts simultaneously, maintaining regular contact and professional relationships with each client contact.
- Listen to clients and assisted with navigation of complex systems involved in force placed insurance transactions.
- Researched options and recommended services to address clients' needs.
- Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated clients on relevant policies and options and answered questions to remedy issues
Special Education Paraprofessional
Arlington Independent School District
Arlington , Texas
08.1998 - 07.2000
- Supported teacher in development of individual learning strategies for 5-10 students throughout each school day.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with elementary age students with special needs throughout each day.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Offered student support through special accommodations, extra assistance and assessments
- Built and maintained effective communication and relationships with students, teachers, support staff and parents
Education
Master of Arts - Child And Adolecent Development
Southern New Hampshire University
Hooksett, NH2024
Bachelor of Arts - Child And Adolecent Development
Southern New Hampshire University
Hooksett, NH11.2022
High School Diploma -
South Oak Cliff High School
Dallas, TX05.1978
Skills
- Data Entry and Maintenance
- Assisting with Navigation
- Customer Retention Strategies
- Responding to Difficult Customers
- Needs Assessment
- Client Relationships
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Researching Issues
- Patient and Empathetic
- Customer Data Confidentiality
- Assessments Understanding
Timeline
Account Services Representative
Markel Corporation
04.2003 - Current
Special Education Paraprofessional
Arlington Independent School District
08.1998 - 07.2000
Master of Arts - Child And Adolecent Development
Southern New Hampshire University
Bachelor of Arts - Child And Adolecent Development
Southern New Hampshire University
High School Diploma -
South Oak Cliff High School
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