Lashante Jones

• Managed various communication methods to answer members’ general account questions.
• Addressed fraud claims submissions and assisted with technical support.
• Guided members in obtaining mortgage and equity loans tailored to their financial objectives.
• Adhered to federal and other regulations pertaining to financial products and services.

• Provided guidance to employees on benefits enrollment and eligibility (including medical, dental, vision, and 401k plans)

• Surpassed company expectations for call handle time through effective coordination with patients, pharmacists, and physicians.
• Implemented empathetic communication strategies to address client issues effectively.
• Collected and managed client data for both government and commercial account enrollment

• Supervised and upheld security measures for designated property.
• Authored reports on incidents involving property damage, theft, and unauthorized individuals.
• Utilized two-way handheld radio for efficient communication between team members.