Crystal Ellis
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Election Supply Clerk
Harris County Election Technology Center
03.2023 - 05.2023
- Catalogues, records, and organized materials received at the warehouse
- Arranged and located materials for order assembly, build, wraps and sort
- Locates and gathers products for to move and distribute to production workers, assembly line, or to shipping areas.
- Analyzed equipment needs of 50 units to procure required inventory and supplies.
Client Account Support Analyst
Cigna NewQuest, LLC
07.2019 - 11.2022
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Assisted with development of internal tools designed to streamline support workflows and enhance overall productivity.
Intake Senior Representative
HealthSpring Cigna
12.2012 - 07.2019
- Managed approximately 100 incoming calls, reviewed and evaluated clinical documentation prior to authorization
- Knowledge of medical terminology
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Disease Management Specialist
HealthSpring
10.2010 - 12.2012
- Managed 50 outgoing calls to customers encouraging them to join the Disease Management program
- Referred customers to contracted providers for supportive education as necessary for classes and additional education
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
HHC/DME Coordinator
GulfQuest, LLC
11.2008 - 10.2010
- Managed 100 incoming calls and received clinical documentation prior to authorization of services, to ensure that requested services met criteria
- Collaborated with the Home Health/DME Case Manager to achieve identified customer outcomes and familiar with HCPCS codes
- Made outbound calls to customers, physicians, providers and vendors to coordinate care and/or discuss the alternative treatment plan.
Education
GED -
Reagan Senior High
413 E 13th St Houston, Texas 7700805.1985
Skills
- Customer Service Excellence
- Customer Relations
- Complaint Resolutions
- Attention to Detail
- Interpersonal Skills
- Insurance Verification
- MS Word
- MS Excel
Timeline
Election Supply Clerk
Harris County Election Technology Center
03.2023 - 05.2023
Client Account Support Analyst
Cigna NewQuest, LLC
07.2019 - 11.2022
Intake Senior Representative
HealthSpring Cigna
12.2012 - 07.2019
Disease Management Specialist
HealthSpring
10.2010 - 12.2012
HHC/DME Coordinator
GulfQuest, LLC
11.2008 - 10.2010
GED -
Reagan Senior High
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