Excel, Word, Outlook, Access, Fieldglass, and SAP
Samuel Forest
Pearland,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
With a strong dedication to helping customers resolve issues and cultivating a positive image of the company, I am seeking a challenging and rewarding position utilizing my professional skills and experience in Customer Service. Exceling in both team environments and alone, I offer a proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships within any organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Election Supply Clerk
Harris County (A1 Personnel)
04.2024 - Current
- Work well under pressure and meet tight deadlines
- Enter data in Excel, Word, and Apple IOS
- Maintain inventory forms and supplies and deliver supplies and provide onsite technical assistance to voters
- Answer technical calls about procedure and policy during election periods for judges
- Answering calls to provide instructions and assistance to voters
- Reconciliation of polling equipment after election day.
Customer Service Representative II
City of Houston Health Department (A1 Personnel)-Mobile Vaccine Unit
09.2022 - 03.2024
- Performs basic research and gathers necessary information to resolve routine customer problems and respond to inquiries via mail, telephone, e-mail and personal contact
- Communicates findings to customers
- Refers non-routine problems to supervisor
- Performs data entry activities to update customer records within authorized limits
- Receives and processes calls from customers
- Uses standard problem-solving techniques to provide general information and customer assistance for quality service
- Screen immunization records for up-to-date status
- Gather and collect information to generate reports, activity logs, etc
- Prepares documentation to adjust customer accounts while maintaining security and confidentiality
- Maintains and monitors various records and reports on customer assistance including state mandated electronic systems
- Travel within the City of Houston and surrounding areas to various locations to for immunizations and vaccines
- Data entry, customer service, excellent attendance record.
Fitness Trainer
Cross Fit Gym
04.2022 - 03.2024
- Guide clients in safe exercise practice
- Perform in-depth fitness assessment before creating individual fitness plans
- Lead group fitness classes, as well as one-on-one training sessions
- Promote a happy, health, and safe environment for all clients
- Create physical, mental, and emotional well-being while giving the necessary support for healthy living.
Customer Service Representative II
City of Houston Health Department (A1 Personnel)-Area Agency on Aging
06.2022 - 09.2022
- Assisted with answering calls in the Aging Call Center
- Connected older adults, younger persons with physical disabilities, and their family caregivers with the information, and resources services they need
- Collected basic intake information of the caller and input into the appropriate software
- Collaborated with outreach to increase Area Office on Aging services awareness amongst targeted populations
- Researched, analyzed, and resolved standard customer problems and inquiries by various forms of communication
- (i.e., phone, email, in-person, etc.)
- Performed other duties as assigned.
Election Management Operator
Harris County Election Department
04.2022 - 06.2022
- Entered ballot by mail and Federal Post Card applications into the Election Management System (VEMACS)
- Prepared and ensured all mailing materials for postal ballots are in place for every election
- Prepare postal ballots to be printed, folded, matched, mailed, and counted
- Performed Post-Election Poll Book reconciliations.
Customer Service Clerk
City of Houston Health Department-WIC (Northside/Northeast/Sunnyside)
- Managed registration table, pickup and distribute WIC cards and information to clients
- Made appointments, called missed appointments, rescheduled clients
- Set-up/clean nutrition education space
- Distributed WIC referral resources conducted nutrition education and/or outreach during the meals
- Reported changes in meals as needed and problems promptly
- Performed other duties as assigned.
Education
Pursing Associates Degree in Nursing -
03.2024
Pursed Associates Degree in Science -
06.2022
High School Diploma -
05.2020
High School Diploma -
06.2018
Skills
- Highly organized, dedicated & reliable
- Exceptional Customer Service and Leadership Skills
- Data Entry and Invoice processing
- Flexible & adaptable to change
- Proficient in Microsoft Office 365
- Personable, Outgoing Team Player
- Problem-solving
- Self-motivated professional
- Strong written & oral communication skills
- Purchase Orders
- Invoice Verification
- Demand forecasting
- Shipping and receiving
- Warehouse Operations
- Stock Rotation
Certification
- Fitness Trainer Certification
- CPR/AED (Adult/Child/Infant)
- NASM’S Optimal Living-Plant Based Diets
- Body Building Completion
References
References available upon request.
Timeline
Election Supply Clerk - Harris County (A1 Personnel)
04.2024 - Current
Customer Service Representative II - City of Houston Health Department (A1 Personnel)-Mobile Vaccine Unit
09.2022 - 03.2024
Customer Service Representative II - City of Houston Health Department (A1 Personnel)-Area Agency on Aging
06.2022 - 09.2022
Election Management Operator - Harris County Election Department
04.2022 - 06.2022
Fitness Trainer - Cross Fit Gym
04.2022 - 03.2024
Customer Service Clerk - City of Houston Health Department-WIC (Northside/Northeast/Sunnyside)
- Fitness Trainer Certification
- CPR/AED (Adult/Child/Infant)
- NASM’S Optimal Living-Plant Based Diets
- Body Building Completion
Eastern Gateway Community College - Pursing Associates Degree in Nursing,
Houston Community College - Pursed Associates Degree in Science,
Manvel High School - High School Diploma,
South Early High School College - High School Diploma,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Interests
Customer Service, Training, and Fitness Training
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balancePaid sick leavePaid time offWork from home optionPersonal development programsHealthcare benefits401k matchSimilar Profiles
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