Hi, I’m
Zoila Robledo
Houston,TX
Summary
Innovative business professional with significant experience in Sales, Public Relations, Marketing & Brand Management. Articulate communicator with engaging interpersonal skills and dedicated to best-in-class Customer Service. Strong work ethic and adaptability. Highly experienced in handling challenging situations with poise and patience. Pursuing a new role utilizing excellent persuasion skills to drive successful results. Motivated professional that adds value to any organization in need of great collaboration. Delivers memorable guest experience through welcoming interactions.
Overview
12
years of professional experience
Work History
(A1 Personnel) Harris County Clerk's Office Houston, TX
Scan Room Data Entry Clerk
10.2023 - 06.2024
Job overview
- Assisted in ballot preparation for upcoming elections at the Harris County Clerk's Office Elections Department.
- Processed absentee ballots following established protocols.
- Conducted pre-use inspections on equipment by performing Logic & Accuracy testing to verify accuracy and functionality.
- Managed distribution of correct ballot forms for registered voters.
- Maintained strict confidentiality of voting materials throughout.
The City of Houston Health Department West End MSCHouston, TX
Community Liaison
04.2023 - 10.2023
Job overview
- Aided the public in navigating through a wide range of community assistance options including financial support programs, shelter/housing arrangements, food pantries availability , legal advice provision , access to healthcare facilities as well as environmental health services.
- Interacted with incoming callers and onsite visitors, delivering relevant information regarding support services.
- Cultivated relationships and developed connections with existing and potential referral sources, while identifying new resource partners to expand opportunities and raise brand awareness for the West End Multi-Service Center.
KBLA 1580 AM TALK RADIOLos Angeles, CA
Brand Manager
12.2021 - 12.2022
Job overview
- Served as Brand Manager at KBLA 'TALK' 1580 AM Radio, positioning it as one of America's newest and most influential, groundbreaking progressive networks
- Managed Advertising Sales for internationally recognized broadcaster, author and KBLA 1580 Owner, Tavis Smiley, effectively driving revenue growth and expanding audience reach
- Achieved successful sales outcomes by calling and personally meeting with potential business clients to pitch and finalize deals for radio advertising packages
- Negotiated rates & prepared client advertising proposals in the WAVSTAR CRM platform
- Managed the KBLA 1580 booth space at various outdoor events, successfully acquiring multiple business leads
Jendayi Collection - 'Jewelry That Tells a Story'Los Angeles, CA
Custom Jewelry Sales Associate
07.2021 - 12.2021
Job overview
- Sold exquisitely crafted, personalized jewelry to customers.
- Categorized jewelry in glass display counter to emphasize fresh styles, captivate shoppers, and maximize sales.
- Engaged in professional, polite support to meet customer's sales and service needs.
- Calculated pricing, applied discounts and collected payments to process transactions.
California Advocate NewspaperFresno, CA
Executive Director
03.2021 - 07.2021
Job overview
- Oversaw allocation of news story coverage in Fresno and Central Valley regions
- Collaborated closely with the newspaper Publisher to formulate and execute successful organizational strategies.
- Delivered guidance and made editorial decisions to meet deadlines promptly while maintaining compliance and accuracy.
- Promoted newspaper's mission through outreach, advocacy and online presence.
ZR Multimedia MarketingDallas/Ft. Worth, TX
Wines & Spirits Brand Ambassador
01.2012 - 03.2021
Job overview
- Increased customer sales by hosting on-site product samplings for various brands of wines and spirits inside retail stores and bars
- Effectively conveyed product details to customers, emphasizing the exceptional quality, value and style while offering valuable professional advice and suggestions.
Education
Houston Community College, Houston, TX
from Psychology
Ferriday High School, Ferriday, LA
Diploma from General Studies
Concordia Vocational-Technical School, Ferriday, LA
Associate of Science from Business Technology
Tarrant County College, Hurst, TX
Some College (No Degree) from Media Communications
Skills
- B2B Sales Expertise
- Media Communications Specialist
- Upselling and Cross-selling
- Customer Service Excellence
- Public Relations
- Effective Communicator and Public Speaker
- Customer Relationship Management (CRM)
- Client Engagement
- Strategic Brand Management
- Excellent Verbal & Written Communications
- Technologically Savvy
- Problem Solving & Conflict Mediation
- Professional, courteous demeanor & positive attitude
- Relationship building expertise
- Marketing expertise
- TV, Newspaper, Magazine & Radio background
Timeline
Scan Room Data Entry Clerk
(A1 Personnel) Harris County Clerk's Office
10.2023 - 06.2024
Community Liaison
The City of Houston Health Department West End MSC
04.2023 - 10.2023
Brand Manager
KBLA 1580 AM TALK RADIO
12.2021 - 12.2022
Custom Jewelry Sales Associate
Jendayi Collection - 'Jewelry That Tells a Story'
07.2021 - 12.2021
Executive Director
California Advocate Newspaper
03.2021 - 07.2021
Wines & Spirits Brand Ambassador
ZR Multimedia Marketing
01.2012 - 03.2021
Houston Community College
from Psychology
Ferriday High School
Diploma from General Studies
Concordia Vocational-Technical School
Associate of Science from Business Technology
Tarrant County College
Some College (No Degree) from Media Communications
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