Joycelyn Thomas
Houston,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Vote Center Coordinator
A1 Personnel/ Openwork/Harris County
08.2024 - Current
- Tracking, Retrieving, Filling, and Documenting contract execution.
- Searching potential voting centers via Google maps.
- Input new Vote Center information onto Excel Spreadsheets.
- Contacting potential voting centers via email or phone to make reservation.
- Assist voters with casting their ballot in person.
- Assist poll workers with their day-to-day operations during election period.
- Assist with the procurement of voting equipment on election night.
Voter Services Representative
A1 Personnel/ Harris County
10.2023 - 08.2024
- To perform most of all tasks related to troubleshooting election questions for callers.
- Know and understand the general operations of an election.
- Provide support to administrators on various administrative projects.
- Ability to work accurately and quickly under deadlines.
- Ability to learn quickly and handle a large volume of calls at times.
- Greet callers courteously with confidence.
- Able to assist Presiding Judges with the elections.
- Handle incoming calls from VDVR and Voter Registration.
Voter Registration Deputy Clerk
A1 Personnel/ Harris County
11.2022 - 10.2023
- Verify and process Voter Registration Applications and documents.
- Issue Voter Registration Certificates
- Answer incoming telephone calls and provide customers with information regarding voter registration.
- Process telephone requests from voters.
- Provide general election information to the public including but not limited to the precinct number, polling location, dates/hours/location of Early Voting and Election Day
- Perform other duties as assigned.
Ballot by Mail Clerk
A1 Personnel/ Harris County
09.2022 - 11.2022
- Entering Ballot by Mail applications in the Election Management System (VEMACS)
- Entering the Federal Post Card Application (FPCA) in the Election Management System (VEMACS)
- Preparing all mailing materials for postal ballots are in place for every election.
- Preparing postal ballots to be printed, folded, matched, mailed, and counted.
- Logic and Accuracy Tests
- Post-Election Poll Book reconciliation
- Operate the copy machines.
Delivery Driver
CDS
04.2022 - 09.2022
- Load and deliver parts to customers or businesses in a timely professional manner.
- Endure that orders are complete before delivery.
- Follow dispatcher instructions.
- Ensure that customers are satisfied with the service being rendered.
- Accept payments in form of cash or checks.
- Ensure that all invoices for every return is filled out properly.
Dispatcher
G Wallace
11.2019 - 07.2021
- Coordinate and manage the schedules of truck drivers to ensure products and goods are picked up and delivered in a timely manner.
- Maintain contact with truck drivers throughout their routes to monitor their progress and to troubleshoot any problems that may arise along the way.
- Receive calls for truck services and contact their fleet of truck drivers to arrange the pickups and deliveries
- Relayed information to customers to keep them informed of delivery dates and time estimates.
Assembler/Labeler/Kitter
Daikin Technology Park
04.2019 - 05.2021
- Input auto brazing downtime on paper, computer, and board on hourly basis.
- Record hourly production.
- Ensure all parts are correct and efficient to maintain production.
- Read and understand job tickets.
- Pick/pull and stage parts, products and raw materials and place in appropriate bin and carts for distribution to the assembly lines.
- Subassembly of wires for kitting
- Scan work order ticket into system.
- Labeling all material from the auto brazier.
Office Aid
Professional Traffic Control
05.2016 - 05.2018
- Distribute checks to employees on payday.
- Managed clerical needs of company employees, including copying, faxing and file management
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Responded to telephone inquiries from clients.
Assembler
Hewlett Packard Co
10.2005 - 04.2010
- Worked at a fast and steady pace to meet production goals.
- Used drills and power tools to assemble products.
- Maintained clean and organized work areas.
- Build iceboxes for compressor.
- Internal audit
- Final tester
- Performed basic jobs such as boxing, labeling, and moving items.
- Assembled component parts of laptops.
- Inspected finished products for quality and adherence to customer specifications.
Cashier Stocker
Walmart
09.2002 - 05.2004
- Operated checkout line at Walmart store
- Answered customer quests, provided store information, and escorted to desired store areas.
- Worked as a team member to provide the highest level of service to customers.
- Unloaded trucks, stocked shelves, and carried merchandise out on the floor for customers.
Education
Associate of applied science - General Business
Houston Community College
Houston, TX05.2018
Skills
- Adaptable
- Conflict Management
- Desire to Learn
- Desire to Improve
- Planning
- Team Player
- Trustworthy
- Customer service
- Program implementation
- Organizational leadership
- Attention to detail
- Time management
- Multitasking and organization
- Relationship building
- Data entry
Certification
Freight Broker Training - 2024-04
Affiliations
- The National Society of Leadership and Success, 2017-01-01
- Dean's List Society, 2017-04-01
Timeline
Vote Center Coordinator
A1 Personnel/ Openwork/Harris County
08.2024 - Current
Voter Services Representative
A1 Personnel/ Harris County
10.2023 - 08.2024
Voter Registration Deputy Clerk
A1 Personnel/ Harris County
11.2022 - 10.2023
Ballot by Mail Clerk
A1 Personnel/ Harris County
09.2022 - 11.2022
Delivery Driver
CDS
04.2022 - 09.2022
Dispatcher
G Wallace
11.2019 - 07.2021
Assembler/Labeler/Kitter
Daikin Technology Park
04.2019 - 05.2021
Office Aid
Professional Traffic Control
05.2016 - 05.2018
Assembler
Hewlett Packard Co
10.2005 - 04.2010
Cashier Stocker
Walmart
09.2002 - 05.2004
Associate of applied science - General Business
Houston Community College
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