ILIANA HEJLIK
Houston,Texas
Summary
Team-minded coordinator with several years of customer service.
Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience and hands off handling various administrative duties and tasks. I am very open to flexibility and to start a new role.
Overview
9
9
years of professional experience
Work History
Coordinator III, Contact Center Operation ART
WALMART INC. (USA)
02.2023 - Current
- I have been with ART for about 5 months
- I work very hard and try to take care of the customers.
- I have been also assisting new hires as a SME and doing one on one with agents when needed.
Coordinator II
WALMART INC.
03.2022 - Current
- Resolved customer issues through multiple channels by responding to tier 2 queries, researching issues as necessary, providing solutions, supported entry-level contact center agents by responding to escalated situations.
OFFICE MANAGER
RL SERVICES
02.2019 - 01.2022
- Handled all office operations for Mr
- Langham, the owner of the company
- This included managing a small call center of about three employees that set appointments for Mr
- Langham, resolving customer escalations that employees were not able to handle, setting appointments for Mr
- Langham, managing all of Mr
- Langham's book of business through salesforce CRM, also answering phones and setting schedules for the team as well as the owner.
03.2015 - 01.2017
- Fully credentialed care provider, with experience of 3 years providing compassionate, loving care in a home or hospital environment.
Houston,Tx
12.2011
- Private home - Care provider
Education
Secretarial Studies And Office Administration
North Texas Job Corp
McKinney, TX01-2012
Skills
- Customer Service
- Adaptable
- Goal Oriented
- Interpersonal
Timeline
Coordinator III, Contact Center Operation ART
WALMART INC. (USA)
02.2023 - Current
Coordinator II
WALMART INC.
03.2022 - Current
OFFICE MANAGER
RL SERVICES
02.2019 - 01.2022
03.2015 - 01.2017
12.2011
Secretarial Studies And Office Administration
North Texas Job Corp