Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Ellis

Houston,TX

Summary

Organized and dependable professional adept at managing multiple priorities and achieving team goals. Demonstrated ability to take on additional responsibilities with a positive attitude.

Overview

16
16
years of professional experience

Work History

Daycare Teacher's Assistant

Betty's Drive-In Daycare
Houston, TX
01.2024 - Current
  • Supported teachers in preparing materials for activities and lessons.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Tutored and mentored school children to provide additional learning opportunities.

Election Supply Clerk

Harris County Election Technology Center
11525 Todd St. Houston, Texas 77055
03.2023 - 05.2023
  • Catalogues, records, and organized materials received at the warehouse
  • Arranged and located materials for order assembly, build, wraps and sort
  • Locates and gathers products for to move and distribute to production workers, assembly line, or to shipping areas.
  • Analyzed equipment needs of 50 units to procure required inventory and supplies.

Client Account Support Analyst

Cigna NewQuest, LLC
2800 N Loop West #600 Houston, Texas 77092
07.2019 - 11.2022
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Assisted with development of internal tools designed to streamline support workflows and enhance overall productivity.

Intake Senior Representative

HealthSpring Cigna
2800 N Loop West #600 Houston, Texas 77092
12.2012 - 07.2019
  • Managed approximately 100 incoming calls, reviewed and evaluated clinical documentation prior to authorization
  • Knowledge of medical terminology
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Disease Management Specialist

HealthSpring
2800 N Loop West #600 Houston, Texas 77092
10.2010 - 12.2012
  • Managed 50 outgoing calls to customers encouraging them to join the Disease Management program
  • Referred customers to contracted providers for supportive education as necessary for classes and additional education
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

HHC/DME Coordinator

GulfQuest, LLC
2800 N Loop West #600 Houston, Texas 77092
11.2008 - 10.2010
  • Managed 100 incoming calls and received clinical documentation prior to authorization of services, to ensure that requested services met criteria
  • Collaborated with the Home Health/DME Case Manager to achieve identified customer outcomes and familiar with HCPCS codes
  • Made outbound calls to customers, physicians, providers and vendors to coordinate care and/or discuss the alternative treatment plan.

Education

GED -

Reagan Senior High
413 E 13th St Houston, Texas 77008
05.1985

Skills

  • Customer Service Excellence
  • Customer Relations
  • Complaint Resolutions
  • Attention to Detail
  • Interpersonal Skills
  • Insurance Verification
  • MS Word
  • MS Excel
  • Special needs experience
  • Child development knowledge

Timeline

Daycare Teacher's Assistant

Betty's Drive-In Daycare
01.2024 - Current

Election Supply Clerk

Harris County Election Technology Center
03.2023 - 05.2023

Client Account Support Analyst

Cigna NewQuest, LLC
07.2019 - 11.2022

Intake Senior Representative

HealthSpring Cigna
12.2012 - 07.2019

Disease Management Specialist

HealthSpring
10.2010 - 12.2012

HHC/DME Coordinator

GulfQuest, LLC
11.2008 - 10.2010

GED -

Reagan Senior High

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Crystal Ellis