Crystal Erickson
Phoenix,AZ
Summary
Personable Front Desk Medical Receptionist with expertise in facilitating patient appointments and providing exceptional service under pressure. Achieved high productivity by effectively managing patient scheduling, medical billing, and electronic health records. Focused on fostering positive relationships and resolving conflicts, contributing to efficient operations in dynamic healthcare environments.
Overview
15
15
years of professional experience
Work History
Lead Medical Receptionist
All Staffing
Phoenix, AZ
09.2019 - 07.2021
- Managed patient check-in process to ensure timely service.
- Maintained accurate patient records using electronic health record systems.
- Checked patients in and out for appointments and collected co-payments.
- Assisted patients with insurance verification and billing inquiries.
- Communicated effectively with medical staff regarding patient needs and concerns.
- Trained new reception staff on office procedures and software usage.
- Handled incoming calls, directing them to appropriate departments efficiently.
- Called patients to confirm scheduled appointments and obtain additional details.
Dispatcher
Cemex, Inc.
Tucson, Arizona
07.2009 - 07.2010
- Coordinated daily schedules for cement delivery and dispatch operations.
- Communicated with drivers to ensure timely pickups and drop-offs.
- Monitored vehicle locations using GPS tracking systems for efficiency.
- Implemented safety protocols for all dispatched loads and driver operations.
- Managed customer inquiries regarding delivery status and logistics.
- Collaborated with production teams to optimize supply chain processes.
- Resolved conflicts between customers and drivers to maintain service quality.
- Trained new dispatch staff on procedures and system usage effectively.
- Resolved customer complaints related to service issues or delays.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Scheduled loads according to priority and available equipment.
- Updated records of driver locations, delays, and cancellations.
Medical Charting/Multi-line switchboard/Medical Receptionist
Urological Associates, Inc.
Tucson, Arizona
02.2006 - 07.2009
- Greeted patients and ensured a welcoming environment at Urological Associates.
- Managed appointment scheduling using electronic health record systems.
- Checked patients in and out for appointments and collected co-payments.
- Handled patient inquiries and provided information about services offered.
- Coordinated insurance verification and processing for patient accounts.
- Verified insurance coverage for appointments and collected co-payments as required.
- Collected patient information and maintained accurate medical records.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Educated patients on pre-appointment instructions and procedures effectively.
- Assisted in preparing examination rooms for urology consultations.
- Collaborated with medical staff to ensure smooth office operations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
Education
GED
Tucson, AzSkills
- Patient management
- Electronic health records
- Insurance verification
- Appointment scheduling
- Medical billing
- Office administration
- Workflow optimization
- Problem solving
- Attention to detail
- Customer service
- Conflict resolution
- Team collaboration
- Staff training
- Effective communication
Purpose Healing Alumni
Graduate of Purpose Healing Phase One and Two of Rehabilitation.
Timeline
Lead Medical Receptionist
All Staffing
09.2019 - 07.2021
Dispatcher
Cemex, Inc.
07.2009 - 07.2010
Medical Charting/Multi-line switchboard/Medical Receptionist
Urological Associates, Inc.
02.2006 - 07.2009
GED