CRYSTAL ESCOBAR
Pasadena,Tx
Summary
I am a diligent and experienced worker with extensive knowledge across multiple areas. I excel in fast-paced environments, am self-motivated, and thrive as both a team player and individual contributor.
Efficient professional in logistics and supply chain management with a knack for maintaining high productivity and completing tasks efficiently. Skilled in inventory management, order processing, and logistical coordination. Excel at problem-solving, time management, and adaptability, ensuring smooth operations in fast-paced environments.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
Work History
Customer Service Representative
Us Poly Pack
Houston, Tx
11.2022 - Current
- Create BOL’s
- Process orders
- Inventory control
- Warehouse coordination
- Unloading and loading carriers
- Customer Service
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Assisted with training and mentoring new team members.
- Logged details of customer service calls in computer system following correct protocols.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Processed returns, and exchanges in an accurate and efficient manner.
Shipping and Receiving Clerk
Wrist Supply
Pasadena, Tx
11.2021 - 11.2022
- Arranged for pickup and delivery of merchandise to meet deadlines.
- Verified packing slips and shipping labels were accurate and complete.
- Managed the efficient loading and unloading of merchandise from the trucks using pallet jacks or forklifts.
- Received shipments from various carriers, verifying piece counts with supporting documentation.
- Inspected outgoing orders for correct item quantities and quality assurance.
- Generated bills of lading and commercial invoices to route packages.
- Prepared necessary documentation such as bills of lading, invoices, customs forms accurately and efficiently.
- Packed, sealed, and labeled customer orders to prepare for shipping.
Assembly Line Worker
Shwans
Deer Park, Tx
01.2021 - 11.2021
- Followed standard operating procedures to meet quality requirements.
- Worked quickly, efficiently and accurately while meeting production goals and deadlines.
- Loaded and unloaded materials from assembly line.
- Followed safety guidelines and procedures for operating assembly line equipment.
- Placed components in trays or boxes on production line.
Education
High School Diploma -
Pasadena High School
Skills
- Customer service excellence
- MS Office
- Shipping procedures understanding
- Stock management
- Billing Adjustments and Refunds
- Product and service knowledge
- Paperwork Processing
- Warehousing functions
- Product Knowledge
- Refund Processing
- Order processing
- Shipping coordination
- Training and mentoring
- Attention to detail
- Problem solving
- Call center experience
- Dispute resolution
- Computer proficiency
- Shipping and receiving
- Payment processing
- Documentation
Languages
Spanish, Bilingual
Timeline
Customer Service Representative
Us Poly Pack
11.2022 - Current
Shipping and Receiving Clerk
Wrist Supply
11.2021 - 11.2022
Assembly Line Worker
Shwans
01.2021 - 11.2021
High School Diploma -
Pasadena High School