Crystal Eshelman
Des Moines,IA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Onboarding Specialist
Cerebral Group LLC
04.2024 - 07.2024
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
Service Center Business Partner Onboarding Support
Intoxalock
08.2023 - 02.2024
- Provides excellent customer service to new service centers that are less than 120 days active
- Handle sensitive and confidential information
- Order new and replacement kiosks
- Review calls between sales representatives and service centers for quality.
Service Center Onboarding Specialist
Intoxalock
10.2019 - 08.2023
- Review incoming documents for service centers according to state law/regulations and Company policies
- Ensure customer documents are properly uploaded in order to accurately assess regulatory compliance
- Consult with internal teams to discuss state requirements and document customer information
- Handle sensitive and confidential information; ensure that the document records correspond with data in the system
- Communicate with recruiters to manage expectations and field questions; conduct regular follow-up in an effort to obtain outstanding documents.
Compliance Support Specialist
Intoxalock
10.2018 - 10.2019
- Review pending installation accounts for accuracy
- Assist state coordinators with what they may need
- Review blank recalibrations for accuracy
- Insert reference photos into the database.
Written Communications Specialist
Intoxalock
01.2018 - 10.2018
- Works as Supervisor on the weekends
- Reviews calls
- Mentor and coach agents with tools and resources
- Went to California to head a collaboration with SR22 Insurance company.
- Followed all company policies and procedures to deliver quality work.
Administrative Assistant
Rhodes Repair
04.1999 - 09.2018
- Review all the companies' accounts to ensure that the billing was accurate
- Accounts Receivable/Accounts Payable Reports
- Corresponded with customers and schedule appointments.
Customer Advocacy Representative
Intoxalock
05.2017 - 01.2018
- Performed in-depth research to answer more complex questions
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Guaranteed positive customer experiences and resolved all customer complaints
- Confirmed that appropriate changes were made to resolve customers' problems.
Customer Service Representative
Intoxalock
09.2016 - 05.2017
- Provides excellent customer service to inbound phone customers
- Provide tech support to customers
- Solid quality and performance
- I advanced into Tier 2 within my first 60 days.
Loan Servicing Specialist
Wells Fargo
09.2014 - 07.2016
- Maintained confidentiality of bank records and client information
- Show strong attention to detail to ensure accuracy of all the attorney and preservation vendor billings
- Communicate with internal and external business partners to obtain documentation to support the claim
- Succeeds in time management and organizational skills to work independently and achieve volume goals
- Ensure accuracy of all the attorney and preservation vendor billings
- Reviewing and documenting loan information.
Education
GED -
Lincoln High School
Des Moines, IA06.1988
Skills
- Customer-centric
- Excellent organization and multi-tasking skills
- Computer proficient
- Strong written and verbal communication skills
- Strong leadership skills
- Proven work ethic
- Team player
- Detailed orientated
- Documentation and Recordkeeping
- Employee Relations
- Decision-Making
- Human Resources Support
- Microsoft Office
Activities
Engagement Committee - Developing internal programs and events for the employees that promote our company values.
Timeline
Onboarding Specialist
Cerebral Group LLC
04.2024 - 07.2024
Service Center Business Partner Onboarding Support
Intoxalock
08.2023 - 02.2024
Service Center Onboarding Specialist
Intoxalock
10.2019 - 08.2023
Compliance Support Specialist
Intoxalock
10.2018 - 10.2019
Written Communications Specialist
Intoxalock
01.2018 - 10.2018
Customer Advocacy Representative
Intoxalock
05.2017 - 01.2018
Customer Service Representative
Intoxalock
09.2016 - 05.2017
Loan Servicing Specialist
Wells Fargo
09.2014 - 07.2016
Administrative Assistant
Rhodes Repair
04.1999 - 09.2018
GED -
Lincoln High School
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