Crystal Shealy
Newberry,SC
Summary
Accomplished Manager and Hair Stylist with a proven track record at The Uppercut and as a Self Employed professional. Excelled in enhancing customer satisfaction and team performance through expert relationship building and strategic planning. Skilled in conflict resolution and staff development, achieving significant improvements in service delivery and workplace efficiency.
Overview
6
6
years of professional experience
Work History
Manager
The Uppercut
08.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Hair Stylist
Self Employed
08.2019 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Education
Certificate Of Technical Studies - Cosmetology
Newberry County Career Center
Newberry, SC06.2001
High School Diploma -
Newberry High School
Newberry, SC06.2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Staff development
- Sales techniques
- Conflict resolution
- Sales management
- Schedule preparation
- Marketing
Timeline
Manager
The Uppercut
08.2019 - Current
Hair Stylist
Self Employed
08.2019 - Current
Certificate Of Technical Studies - Cosmetology
Newberry County Career Center
High School Diploma -
Newberry High School
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