Microsoft, Epic, Some Kronos
Hi, I’m
Crystal Falta
Lynn,USA
Summary
Medical professional equipped with substantial experience in medical office management, including patient intake and scheduling. Proven ability to foster team collaboration and adapt to varying operational needs. Known for efficient multitasking and excellent patient interaction skills.
Overview
16
years of professional experience
1
Certification
Work History
Project Warm at HeartLynn, MA
Co-founder
11.2016 - Current
Job overview
- 01905|857-333-3211|falta.c@yahoo.com
- Experience cont.
General Internal Medicine Lahey Hospital & Medical CenterBurlington, MA
Medical Receptionist
03.2024 - Current
Job overview
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Implemented office procedures that increased patient satisfaction scores through enhanced service quality.
- Oversaw daily operations, ensuring adherence to healthcare regulations and company policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Maintained accurate patient records using electronic health record systems for compliance and efficiency.
- Managed Multiple doctor's request, secured specialty appointments in other departments
- managed patients in the LGBT community get referred to the correct specialist and saw to that each patient was treated with the respect they rightfully deserved
Lahey Hospital & Medical CenterBeverly, MA
Administrative Assistant
02.2022 - 03.2023
Job overview
- answer multi-lined phone
- paged other doctors when needed for trauma patient and non trauma patients
- sent any paperwork to scanning right away
- should any code needed to be called I would get one the PA system and call them out.
- The ER is a very fast passed environment, you have to be ready on your top of your feet at all times
BridgewellPeabody, MA
Direct Support Professional-AWON
09.2021 - Current
Job overview
- Make steady care calls, bed checks, meds, monitor the clients.
Carter Business ServicesPeabody, MA
Receptionist
11.2019 - 03.2020
Job overview
- Answer phones, data entry. Other office needs. Due to COVID was laid off.
Lahey General Internal MedicineBurlington, MA
Medical Receptionist
03.2024 - Current
Job overview
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Implemented office procedures that increased patient satisfaction scores through enhanced service quality.
- Oversaw daily operations, ensuring adherence to healthcare regulations and company policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Maintained accurate patient records using electronic health record systems for compliance and efficiency.
- Managed Multiple doctor's request, secured specialty appointments in other departments
- managed patients in the LGBT community get referred to the correct specialist and saw to that each patient was treated with the respect they rightfully deserved
Fresenius Medical CareBeverly, MA
Patient Care Technician
02.2019 - 07.2019
Job overview
- Patient care, clean machines, put patients on and take them off of dialysis, Monitored patients vitals while on dialysis, monthly and weekly blood draws
Patient Care Tech
Clinical Secretary
12.2018 - 02.2019
Job overview
- Answer phones, payroll (Kronos), ordering, filing, medical records, billing, fax, etc
TCM Landscaping
Office Manager
03.2010 - 11.2016
Job overview
- Scheduling, billing & payments, payroll, book keeping, ordering, filing, fax, phones, Etc.
Education
Lynn Classical High School
High school or equivalent
01.2001
Skills
- Data entry
- Filing
- Kronos
- Multi-line
- Multi-line phones
- Patient care
- Scheduling
- Dialysis
- Excel
- Outlook
- Microsoft word
- Word
- Customer service
- Payroll
- Epic
- Office manager experience
- Vital Signs
- Medical Office Experience
- Telephone etiquette
- Medical terminology
- Patient scheduling
- Appointment scheduling
- Office administration
- Microsoft office
- HIPAA compliance
- Appointment setting
Accomplishments
- Started a non-profit organization called Project Warm at Heart with my fiance and daughter. We collected brand new hats,gloves, scarfs, socks, blankets,etc for our homeless community. We never asked for a cash donation, we would not accept a cash donation. Our collection season was all year long but it really ramped up our collections in September so that by the second third week of December so that we can organize and put everything together into christmas gifts so that on christmas eve we could go down our local shelter and soup kitchen to hand out the gifts. we believe that everyone deserves a christmas gift.
Certification
- Driver's License
- CPR Certification
- September 2021 to September 2023
Timeline
Medical Receptionist
General Internal Medicine Lahey Hospital & Medical Center
03.2024 - Current
Medical Receptionist
Lahey General Internal Medicine
03.2024 - Current
Administrative Assistant
Lahey Hospital & Medical Center
02.2022 - 03.2023
Direct Support Professional-AWON
Bridgewell
09.2021 - Current
Receptionist
Carter Business Services
11.2019 - 03.2020
Patient Care Technician
Fresenius Medical Care
02.2019 - 07.2019
Clinical Secretary
Patient Care Tech
12.2018 - 02.2019
Co-founder
Project Warm at Heart
11.2016 - Current
Office Manager
TCM Landscaping
03.2010 - 11.2016
Lynn Classical High School
High school or equivalent
Assessments
- Front Desk Receptionist for Optometric Practice — Proficient
- October 2019
- Using basic scheduling, attention to detail, and organizational skills in an office setting.
- Full results: Proficient
- Administrative assistant/receptionist — Proficient
- August 2021
- Using basic scheduling and organizational skills in an office setting
- Attention to detail — Familiar
- February 2020
- Identifying differences in materials, following instructions, and detecting details among distracting information.
- Full results: Familiar
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Skills Summary
- Office: Scheduling, Multi-line phones, fax, filing, data entry, advanced in computers, Microsoft word, power point, excel, some outlook, some pay roll (Kronos), etc
- Dialysis: Patient Care, vitals, clean dialysis machines, put patients on and off dialysis
Awards
Awards and Acknowledgements, Citation/ Project Warm at Heart, Former Mayor Judith Kennedy gave Project Warm at Heart a citation for our continued involvement with our local homeless community.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Citations from the Mayor of Lynn, Massachusetts
The then Mayor of Lynn gave my fiance, daughter and I citations for all the community service we had done for our city of lynn.