Crystal Fanara
Manteca,CA
Summary
Dynamic and results-driven General Manager with extensive experience in the restaurant industry. Proven leadership in operations management and team building, enhancing customer satisfaction and achieving financial stability. Skilled in inventory control and problem resolution, consistently implementing effective strategies to optimize performance and drive growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Dennys Restaurant
Salida, CA
10.2023 - Current
- Learned and implemented safety protocols to maintain a secure work environment.
- Supported team members by handling routine tasks and providing necessary resources.
- Adapted quickly to new systems and processes, improving workflow consistency.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Restaurant Manager
IHOP
Livermore, CA
03.2021 - 10.2023
- Managed daily operations to ensure optimal service quality and customer satisfaction.
- Trained and supervised staff on company policies and customer service standards.
- Implemented inventory control measures to reduce waste and enhance cost efficiency.
- Developed weekly staff schedules to optimize labor costs while meeting operational needs.
- Resolved customer complaints promptly, enhancing overall dining experience and retention rates.
- Collaborated with kitchen staff to streamline food preparation processes, ensuring timely service.
- Monitored compliance with health and safety regulations to maintain a safe work environment.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Crew Chief
IHOP
San Jose, CA
07.2013 - 03.2021
- Ensured compliance with food safety standards, maintaining a clean and organized work environment.
- Trained and supervised team members in daily operations to enhance efficiency and service quality.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty through effective communication.
- Collaborated with management on special promotions, contributing ideas that enhanced the dining experience.
- Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
Education
Westmont High School
San Jose, CA06.2003
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff management
- Customer relations
- Inventory control
- Goal setting
- Employee scheduling
Certification
Servsafe certified
ServSafe Proctor
RBS certified
Timeline
General Manager
Dennys Restaurant
10.2023 - Current
Restaurant Manager
IHOP
03.2021 - 10.2023
Crew Chief
IHOP
07.2013 - 03.2021
Westmont High School