Crystal Faulk
Wetumpka,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
ASK Telemarketing
01.2021 - Current
- Worked with clients who have complaints, orders, or require information about products/services purchased from the organization.
Marketing Representative
NOVA Gaming
01.2005 - 11.2020
- Increased brand awareness and maintained a positive brand image.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
BS Human Resource Management -
Troy University
12.2005
Skills
- Communication
- Strong communication skills, including effective verbal and written communication, active listening, and empathy to customers
- Appointment Scheduling
- Complaint resolution
- Product Knowledge
- Scheduling
- Administrative Support
- Customer Relations
- Sales expertise
- Payment Processing
- Credit adjustments
Timeline
Customer Service Representative
ASK Telemarketing
01.2021 - Current
Marketing Representative
NOVA Gaming
01.2005 - 11.2020
BS Human Resource Management -
Troy University
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