Crystal Faulkner
Dothan
Summary
Detail-oriented specialist known for strong analytical skills and technical communication. Experience in streamlining investigative procedures and mentoring teams, aiming to optimize workflows and ensure high-quality outcomes in investigative efforts.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Lead Verifications Specialist
Criminal Research & Investigations
Dover,Fl
06.2023 - 06.2026
- Conducted thorough background investigations to ensure compliance with legal standards and organizational policies.
- Analyzed complex data sets to support criminal investigations and identify patterns in criminal behavior.
- Developed comprehensive reports detailing investigation outcomes, recommendations, and procedural improvements.
- Reviewed and refined investigative procedures, resulting in increased accuracy and consistency of findings.
- Followed all company policies and procedures to deliver quality work.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
Assistant Manager
Circle K Corp
Plant City, FL
04.2015 - 06.2023
- Led daily operations to ensure high standards of customer service and store performance.
- Developed and implemented training programs to enhance team productivity and operational efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Coordinated staff schedules to align with peak business hours, improving workflow efficiency.
- Trained and mentored staff, fostering a collaborative team environment.
- Conducted performance evaluations, providing feedback to improve team productivity and morale.
- Coordinated staff scheduling to ensure optimal coverage during peak business hours.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipping to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Education
High School Diploma -
Auburndale High School
Auburndale, FL06-1996
No Degree - Crime Scene Investigations
Polk Community College
Lakeland, FLLandscaping & Horticulture - Landscaping & Horticulture
Traviss Technical Center
Lakeland Fl06-1996
Skills
- License verifications professional/Drivers/OSHA
- Workers comp claim status
- Invoicing
- Third-party verification
- Quality assurance
- Documentation management
- Technical communication
- Remote work independently
- Florida criminal research
- New hire training
- Data analysis
- Expert problem solving
- Analytical thinking
- Customer relations/working with clients directly to optimize results
- Proficient in Digital Delve
Certification
PBSA Certified
Timeline
Lead Verifications Specialist
Criminal Research & Investigations
06.2023 - 06.2026
Assistant Manager
Circle K Corp
04.2015 - 06.2023
No Degree - Crime Scene Investigations
Polk Community College
High School Diploma -
Auburndale High School
Landscaping & Horticulture - Landscaping & Horticulture
Traviss Technical Center