Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Felton

Pooler,GA

Summary

Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.

Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.

Overview

5
5
years of professional experience

Work History

Supervisor of Distribution Operations

McKesson Medical Surgical
07.2025 - Current
  • Streamlined receiving processes by implementing efficient warehouse layouts and inventory management systems.
  • Conducted regular inventory audits to ensure accurate stock levels and minimize discrepancies in the system.
  • Ensured compliance with all relevant regulations regarding storage, handling, and disposal of hazardous materials present in the warehouse.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Reduced order errors with thorough quality control checks before dispatching shipments.
  • Maintained strong relationships with regulatory agencies, facilitating open communication channels for addressing concerns or inquiries promptly.
  • Maintained detailed records of all temperature screenings performed, allowing for the efficient tracking of trends or changes within the workforce.
  • Enhanced recall efficiency by developing and implementing effective coordination strategies.
  • Reviewed root cause analyses from recalls to identify opportunities for improving product design or manufacturing processes.
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.

Sr. Manager, Operations

McKesson Medical Surgical
02.2022 - 06.2025
  • Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Supervised day-to-day workflow of over 100 employees, resulting in an increase in productivity, and maintaining quality standards with a reduction in errors over a six-month period.
  • Directed logistics operations for both incoming and outgoing goods, ensuring 100% accuracy.
  • Identified and resolved inventory discrepancies through root cause analysis and process improvement initiatives.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
  • Managed compliance efforts, reporting and audits.
  • Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
  • Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.

Quality Assurance Supervisor

YOH
11.2020 - 02.2022
  • Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
  • Optimized workflows by regularly reviewing processes for inefficiencies or redundancies, implementing changes that improved overall productivity.
  • Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
  • Championed a culture of quality awareness, fostering employee engagement in maintaining high standards across all operations.

Education

High School Diploma -

Laurel Valley High School
Ligonier, PA
06-2000

Skills

  • Operational efficiency management
  • Performance evaluation
  • Strategic task assignment
  • Team leadership
  • Safety compliance oversight
  • Talent growth initiatives

Timeline

Supervisor of Distribution Operations

McKesson Medical Surgical
07.2025 - Current

Sr. Manager, Operations

McKesson Medical Surgical
02.2022 - 06.2025

Quality Assurance Supervisor

YOH
11.2020 - 02.2022

High School Diploma -

Laurel Valley High School

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