Crystal Ferguson
Lakewood,CO
Summary
Dynamic professional with extensive experience in recovery program facilitation at Avenues Recovery Center. Proven ability in crisis intervention and policy enforcement, fostering a supportive environment for residents. Skilled in team collaboration and case management, effectively mentoring staff to enhance program success and client outcomes.
Overview
9
9
years of professional experience
Work History
Shift Lead Supervisor
Avenues Recovery Center
Denver
04.2025 - Current
- Supervised daily operations and staff activities in recovery programs.
- Oversaw daily operations of sober living facility, ensuring policy compliance and adherence to safety standards.
- Monitored residents' adherence to program guidelines, supporting sobriety and encouraging participation in recovery activities.
- Developed and enforced house rules, guidelines, and protocols to support a positive living environment.
- Coordinated schedules and assignments for support staff effectively.
- Facilitated effective communication among staff, clients, and management teams to enhance collaboration and support.
Peer Support Specialist
Monarch Competency
07.2024 - 04.2025
- Advocated for peers’ needs to facilitate navigation of systems, resource access, and connections with community services.
- Collaborated with interdisciplinary teams, including counselors and social workers, to enhance support for peers.
- Modeled healthy coping strategies and resilience to empower peers in managing challenges.
Receiving Supervisor
Sam’s Club
08.2017 - 04.2024
- Inspected deliveries for accuracy of orders and invoices, ensuring compliance with specifications.
- Acted as customer service representative for distribution representatives, resolving inquiries and concerns effectively.
- Performed and maintained maintenance duties to uphold safety standards per OSHA guidelines.
Education
Peer certification -
Choices Peer Recovery
Denver, CO07-2024
High School -
Englewood High School
Englewood06-2010
Skills
- Recovery program facilitation
- Crisis intervention
- Case management
- Recovery frameworks
- Policy enforcement
- Team collaboration
- Staff mentoring
- Technology proficiency
- Boundary setting
Timeline
Shift Lead Supervisor
Avenues Recovery Center
04.2025 - Current
Peer Support Specialist
Monarch Competency
07.2024 - 04.2025
Receiving Supervisor
Sam’s Club
08.2017 - 04.2024
Peer certification -
Choices Peer Recovery
High School -
Englewood High School