Crystal Figueroa
Charlotte,NC
Summary
Motivated and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Training & Quality Assurance Analyst
City of Charlotte
01.2023 - Current
- Trained and mentored new personnel hired to fulfill various roles.
- Mentored new hires with personalized coaching, accelerating their integration into the team dynamic.
- Evaluated training effectiveness through feedback analysis, resulting in ongoing program improvements.
Customer Relations Representative
City of Charlotte
12.2020 - 01.2023
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
Administrative Officer
Xpress Restoration
06.2020 - 12.2020
- Optimized scheduling efficiency by implementing new software and streamlining processes.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Associate of Arts - Psychology
Central Piedmont
Charlotte, NC07-2025
Skills
- Bilingual
- Customer Service
Timeline
Training & Quality Assurance Analyst
City of Charlotte
01.2023 - Current
Customer Relations Representative
City of Charlotte
12.2020 - 01.2023
Administrative Officer
Xpress Restoration
06.2020 - 12.2020
Associate of Arts - Psychology
Central Piedmont
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