Crystal Flannagan
Oconomowoc
Summary
Experienced retail and optical management professional with over 14 years in leadership roles. Recognized for enhancing team performance, optimizing operational efficiency, and fostering strong doctor partnerships. Awarded Optical Supervisor of the Year for contributions to customer satisfaction and staff development.
Overview
25
25
years of professional experience
Work History
Optical Supervisor
Visionworks
03.2011 - Current
- Received Optical Supervisor of the Year Award for leadership and performance excellence.
- Led daily store operations, overseeing team leadership and customer service initiatives to enhance overall store performance.
- Maintained high standards for operational efficiency and patient experience, ensuring a positive environment for both staff and patients.
- Trained and mentored team members, resulting in improved performance and increased customer satisfaction.
- Oversaw appointment book management and coordinated doctor partnerships.
- Created employee schedules and managed timekeeping responsibilities.
- Transitioned from part-time employee to Supervisor role after 2 years.
Café Manager
2 Loons Cafe
Johnson Creek
05.2001 - 02.2010
- Oversaw daily café operations, ensuring staff performance aligned with service standards.
- Delivered exceptional customer service in a fast-paced environment.
- Coordinated scheduling and team activities to enhance operational efficiency.
- Cultivated strong customer relationships and addressed issues to improve satisfaction.
Education
High School Diploma -
Christian Liberty Academy
Watertown, WISkills
- Doctor Partnership Coordination
- Overseeing appointment book management by coaching the team to ensure all appointments are productive, and insurance is verified to see overall store results of EPH at 22 consistently
- Manage daily store operations with huddles and associate trackers
- Coaching and developing staff to overcome obstacles and improve KPS's like AR, Multi's and Conversion
- Sales Support
- Team Leadership
- People Management
- Training & Mentoring team members to improve performance and customer satisfaction
- Creating smart schedules by following company labor requirements with overall adherence of 100% on a weekly basis
- Continue to maintain operational efficiency by following all company store standards
- Minimal escalation of customer service issues due to stepping in when necessary to help staff and doctor
- Customer Service
- Received Optical Supervisor of the Year Hero Award in 2023 for leadership and performance excellence
Awards Recognition
Optical Supervisor of the Year Award
Timeline
Optical Supervisor
Visionworks
03.2011 - Current
Café Manager
2 Loons Cafe
05.2001 - 02.2010
High School Diploma -
Christian Liberty Academy