Paola Imaz
Warby Parker
Port Saint Lucie,FL
1
Language
14
years of professional experience
Dynamic Licensed Optician with extensive experience excelling in team leadership and customer experience. Proven track record in driving sales performance and operational efficiency. Skilled in optical measurements and fostering strong doctor partnerships, consistently achieving financial goals while enhancing service quality. Passionate about developing high-performing teams.
Work History
Licensed Optical Manager
4 Months- Collaborated with customers to address and satisfy eyewear needs effectively.
- Performed accurate measurements and adjustments on eyewear, ensuring flawless execution of fitting specifications.
- Conducted thorough inspections of finished eyewear to guarantee alignment with optical quality benchmarks and customer expectations.
- Provided expert guidance on prescription terminology and product offerings to facilitate customer inquiries and support informed choices.
- Facilitated team performance by providing and soliciting feedback, engaging in continuous development conversations, and modeling best practices on the floor.
- Ensured exceptional service standards while engaging with customers to foster loyalty.
- Assisted store leader in evaluating staffing requirements and supporting optician apprentice program participants. Collaborated with store leader to identify staffing needs and help manage optician apprentice program participants.
- Monitored and updated HR policies and procedures to foster a productive and safe store culture.
- Supported business operations by maintaining and updating inventory databases for seamless store management.
Licensed General Manager
2 Years 1 Month- Lead all store operations, driving profitability while maintaining exceptional patient/customer experience
- Exceeded financial and performance goals, contributing to overall store profitability
- Recruit, train, coach, and develop associates to build a high-performing team
- Collaborated with Doctor to ensure alignment on patient care and operational scheduling
- Manage daily operations including traffic flow, appointments, eyewear services, and merchandising
- Resolved customer concerns promptly, enhancing overall patient satisfaction
- Oversee accurate sales transactions and compliance with company policies
Licensed Optician / Assistant Manager
2 Years 4 Months- Achieved daily sales goals by enhancing guest experience
- Accurately performed measurements, fittings, adjustments, and final inspections
- Educated customers on prescriptions, lens options, and insurance benefits
- Established strong partnerships with doctors and Target leadership to support collaborative initiatives
- Built strong partnerships with Doctors and Target leadership
- Trained and mentored team members, resulting in improved service and sales outcomes
Optical Supervisor
1 Year 11 Months- Delivered exceptional customer service, contributing to overall store sales performance
- Served as primary point of contact for operational and customer inquiries, ensuring timely resolutions
- Delivered above-and-beyond customer service while driving store sales performance
- Assisted store leadership in managing inventory and optimizing operational systems
- Supported store leadership with inventory management and operational systems
- Fostered a positive, inclusive, and high-energy team culture
Optical Manager
1 Year 1 Month- Managed staffing, training, and performance evaluations to enhance team capabilities and service quality
- Oversaw sales operations, accounting procedures, and inventory control to ensure operational efficiency
- Strengthened long-term client relationships through personalized service, resulting in increased customer loyalty
- Prepared detailed work orders and ensured prescription accuracy
Multiunit Optical Manager
4 Years 2 Months- Directed scheduling and professional development to improve performance of 25+ associates.
- Delivered comprehensive insurance and product training seminars to enhance employee expertise and service quality.
- Directed scheduling and professional development efforts to enhance team performance for 25+ associates.
- Managed multi-location operations, streamlining accounting and shipping processes.
Apprentice Optician
1 Year 7 Months- Lead all store operations, driving profitability while maintaining exceptional patient/customer experience
- Achieved and surpassed financial and performance targets through effective operational strategies
- Manage daily operations including traffic flow, appointments, eyewear services, and merchandising
- Resolve customer concerns promptly to ensure positive outcomes
- Managed daily operations, optimizing traffic flow, scheduling appointments, delivering eyewear services, and enhancing merchandising
- Resolved customer concerns promptly, ensuring positive experiences and fostering customer loyalty
- Recruit, train, coach, and develop associates to build a high-performing team
Education
Associate of Science - Opticianry
Bachelor of Arts
Skills
Licensed Optician
Store Operations & P&L Performance
Team Leadership & Development
Customer Experience Excellence
Optical Measurements & Dispensing
Inventory & Merchandising
Sales Strategy & KPI Achievement
Doctor Partnership Management
Training & Coaching
PC & Mac Proficient
Languages
Spanish
Native or Bilingual
Timeline
Licensed Optical Manager
Warby Parker
04.2026 - CurrentRead More
Licensed General Manager
Visionworks
03.2024 - 04.2026Read More
Licensed Optician / Assistant Manager
Target Optical
11.2021 - 03.2024Read More
Optical Supervisor
Warby Parker
11.2019 - 10.2021Read More
Optical Manager
For Eyes Optical
10.2018 - 11.2019Read More
Multiunit Optical Manager
US Vision
08.2014 - 10.2018Read More
Apprentice Optician
Target Optical
01.2013 - 08.2014Read More
Hillsborough Community College
Associate of Science from Opticianry
Read More
Corporación Educativa Del Litoral
Bachelor of Arts
Read More