Kalle Spolander
Long Beach,CA
Summary
Motivated manager, Licensed optician and analytical problem-solver with demonstrated knowledge and over a decade of experience in retail best practices and operations; seeking store manager and Optician opportunity for career growth
Overview
14
14
years of professional experience
1
1
Certification
Work History
Optical Manager
Warby Parker
Marina Del Rey, CA
09.2022 - 05.2024
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Collaborated with district manager to plan staff schedules and determine hiring needs.
- Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
Assistant Manager
LensCrafters
10.2019 - 09.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Trained team members in successful strategies to meet operational and sales targets
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Met or exceeded monthly sales goals as team leader by up to 15%
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Full Time Assistant Manager
Hot Topic Inc.
07.2016 - 10.2019
- Drove annual revenue of 1.9 million dollars, achieving company sales plan
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Managed a staff of 27 employees and evaluated their performance and developed improvement plans
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
Full Time Assistant Manager
Centinela Feed And Pet Supplies
09.2015 - 06.2016
- Managed an annual revenue of 2 million dollars, surpassing company goal
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Trained a staff of 30 people to become product experts and pet health professionals
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Full Time Assistant Manager
Hot Topic Inc.
08.2012 - 09.2015
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
- Coached a team of 22 employees in how to surpass $2.4 million dollar sales volume
- Reduced financial discrepancies 3% by monitoring monetary transactions, including credit card sales and deposits
- Monitored employee performance and developed improvement plans
- Trained team members in successful strategies to meet operational and sales targets
Certified Store Leader
Warby Parker
El Segundo, CA
06.2024 - 12.2024
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
Assistant Manager
H&M
07.2010 - 08.2012
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Educated staff on strategies for handling difficult customers and challenging situations
- Marked-down clearance items and relocated merchandise to proper store areas
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Education
Master of Arts - History Teacher Education
Uppsala University
Uppsala, Sweden2007
Skills
- Sales
- Business analysis
- Customer Service
- Licensed Optician
- Product expert
- Business planning
- Recruiting and interviewing
- Visual merchandising
- Excellent communication skills
- Staff training and development
- Store Management
- Merchandising
Certification
Registered Spectacle Lens Dispenser
Timeline
Certified Store Leader
Warby Parker
06.2024 - 12.2024
Optical Manager
Warby Parker
09.2022 - 05.2024
Assistant Manager
LensCrafters
10.2019 - 09.2022
Full Time Assistant Manager
Hot Topic Inc.
07.2016 - 10.2019
Full Time Assistant Manager
Centinela Feed And Pet Supplies
09.2015 - 06.2016
Full Time Assistant Manager
Hot Topic Inc.
08.2012 - 09.2015
Assistant Manager
H&M
07.2010 - 08.2012
Master of Arts - History Teacher Education
Uppsala University