Hanan Mohamed
Richmond
Summary
Skilled Optical Manager with vast knowledge in eye care technology, eyewear products, and customer service. Focused on providing high-quality optical solutions to customers while managing operations effectively. Strengths include team leadership, problem-solving abilities, and a commitment to continuous education in eye care advancements. In previous roles, led teams to increase customer satisfaction levels by ensuring timely delivery of prescribed eyeglasses and contact lenses.
Overview
14
14
years of professional experience
Work History
Optical Manager
Sam's Club
Houston
06.2016 - Current
- Managed optical department operations and ensured compliance with company policies.
- Oversaw team scheduling and coordinated daily staffing requirements.
- Trained staff on customer service best practices and product knowledge.
Cook
Doubletree By Hilton
Houston
10.2011 - 04.2015
- Prepared and cooked various dishes following established recipes and standards.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in menu planning and ingredient selection for diverse culinary offerings.
Skills
- Optical systems
- Inventory management
- Staff training
- Customer service
- Optical sales
- Customer relationship management
- Sales strategies
- Performance evaluation
- Problem solving
- Effective communication
- Team leadership
- Time management
- Conflict resolution
- Attention to detail
- Frame adjustments
- Appointment scheduling
- Lens fitting
- Optical dispensing
- Document management
- Quality inspections
- Technical understanding
- Frame repair
- Managing inventory
- Glasses repair
- Student optician training supervision
- Eyewear styling
Languages
Arabic
Native/ Bilingual
English
Full Professional
Timeline
Optical Manager
Sam's Club
06.2016 - Current
Cook
Doubletree By Hilton
10.2011 - 04.2015