Crystal Flemming
Omaha,NE
Summary
- Proven track record in enhancing customer satisfaction. Evidenced by my role at North End Teleservices. Skilled in effective communication and problem-solving, I excel in fast-paced environments, demonstrating leadership and empathy. Strong leadership which includes handling stressful situations,dependability and carrying out responsibilities with minimal direction. Ready to help team achieve company goals. By remaining proactive in supporting Maximus to exceed client expectations.
Overview
5
5
years of professional experience
Work History
Tier One Customer Service Representative
North End Teleservices
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Navigate to the appropriate scripting to provide a response to specific information with accuracy
- Assist consumers with processing or updating an application and submitting it electronically.
- Investigated and resolved customer inquiries and complaints quickly.
- Used active listening for a one call resolution for consumers accounts
Customer Service Agent
Oriental Trading Company
11.2019 - 08.2023
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Processed customer service orders promptly to increase customer satisfaction.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Conducted minor billing complaints by performing reships of merchandise, refunding money, or adjusting bills.
Cashier
Hy-Vee Grocery Store
09.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Special Education Resource Paraprofessional
Omaha Public Schools
02.2019 - 05.2019
- Communicated regularly with parents, providing updates on their child''s progress and discussing strategies for improvement.
- Provided one-on-one support for students with special needs, helping them achieve academic success.
- Monitored student progress through regular assessments and updated individualized education plans accordingly.
- Implemented behavior management strategies to create a positive learning environment for all students.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Education
Some College - Cyber Security
Metropolitan Community College
5300 N 30th St Omaha, NE 68111High School Diploma -
Tech High School
3215 Cuming St Omaha NE 6813106.1982
Skills
- Effective communication
- Problem-solving
- Attention to detail
- Time management
- Active Listening
- Critical Thinking
- Leadership skills
- Multitasking
- Dependable
- Self-motivated
- Empathic
- Patient
Timeline
Tier One Customer Service Representative
North End Teleservices
08.2023 - Current
Customer Service Agent
Oriental Trading Company
11.2019 - 08.2023
Cashier
Hy-Vee Grocery Store
09.2019 - 11.2019
Special Education Resource Paraprofessional
Omaha Public Schools
02.2019 - 05.2019
Some College - Cyber Security
Metropolitan Community College
High School Diploma -
Tech High School
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