Crystal Flood-Hale
Knoxville,AR
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Certified Medical Assistant
Access Medical Clinics
Lamar, AR
08.2019 - Current
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
Certified Medical Assistant
Styles Dermatology
Clarksville, AR
01.2016 - 06.2019
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
Certified Medical Assistant
Arkansas Heart Hospital Clinic
Russellville, AR
05.2007 - 10.2015
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Processed payments from patients accurately using cash registers or computerized systems.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Education
CMA - Nursing
Arkansas Northeastern College
Little Rock, AR08-2006
Skills
- Insurance coding
- Specimens collection and processing
- Patient Scheduling
- Medical Records Management
- Payment Collection
- Patient Assessments
- Patient documentation
- Clinical applications
- Sample collection procedures
- Treatment setup
- Medical Terminology
- Insurance confirmation
- HIPAA Compliance
- Medical records oversight
- Electronic Health Records
- Inventory and supply management
- HIPAA protocols
- Vital Sign Monitoring
Affiliations
- I enjoy spending time in the garden and with my Grandkids
Timeline
Certified Medical Assistant
Access Medical Clinics
08.2019 - Current
Certified Medical Assistant
Styles Dermatology
01.2016 - 06.2019
Certified Medical Assistant
Arkansas Heart Hospital Clinic
05.2007 - 10.2015
CMA - Nursing
Arkansas Northeastern College
Similar Profiles
Amy MurphyAmy Murphy
Receptionist at Access Medical ClinicsReceptionist at Access Medical Clinics
Marquetta GibsonMarquetta Gibson
Front Desk Receptionist at Access Medical ClinicsFront Desk Receptionist at Access Medical Clinics
Rebecca Greene, LPNRebecca Greene, LPN
LPN Office Nurse at Access Medical ClinicsLPN Office Nurse at Access Medical Clinics