Crystal Fradejas Braddock
Panama City,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Branch Operations
Navy Federal Credit Union
Guantanamo Bay, Cuba
08.2019 - Current
- Continued to apply core knowledge to assist members as a universally trained MSR, providing excellent member service while applying Navy Federal’s values and ethics.
- Promoted to Senior MSR/MSR IV, earned Vault authority, allowing access to large cash handling and processing of opening and closing branch, as well as ATM custodian with the ability to balance the ATM daily & process cash verification.
- Serves as specialty roles, Digital Champion and Mortgage Loan Originator.
Branch CIP Pilot
Navy Federal Credit Union
04.2022 - 06.2025
- Selected as one of only two branch MSR’s to assist Security Operations Center with Customer Identification Program documentation.
- Job tasks included reviewing ID documents and decisioning pending membership applications in multiple systems to include, but not limited to, Eport, SDU, ATOM.
BOD-CCO Dual MSR III
Navy Federal Credit Union
07.2023 - 12.2023
- Selected as 1 of 200 branch MSR’s to work as a dual MSR, working 3 days at the branch and 2 days remote assisting the ACCOUNT SERVICES/DIGITAL department.
- While remote, skilled to assist members with general account inquiries, zelle questions and troubleshooting, as well as Online banking issue resolution.
MSR III
Navy Federal Credit Union
Atlantic Village
10.2015 - 12.2018
- Developed new service skills on multiple facets including teller, platform MSR, and greeter, while utilizing skills from general account servicing and card fraud background.
- Established Business accounts with appropriate documents required.
MSR IV Card Fraud Specialist
Navy Federal Credit Union
Pensacola, USA
07.2015 - 10.2015
- Provided detailed information regarding fraudulent transactions and assistance with the process of filing dispute/fraud claims in multiple databases.
- Accessed numerous systems to follow policies and procedures to handle a variety of fraudulent situations.
- Able to help put members mind at ease while facing difficult situation.
MSR I&II in Account Services
Navy Federal Credit Union
Pensacola, USA
09.2013 - 07.2015
- Processed multiple forms of transactions in relations to Member’s accounts.
- Provided positive member experiences and promptly responded to inquiries regarding members accounts via email, mail, or fax.
- Resolved product policy issues and shared benefits of new technology and developed numerous new member prospects or referrals.
Education
Some College (No Degree) - General Studies
University of West Florida
Pensacola, USASkills
15 years of customer service experience, 12 within Navy Federal Credit Union
Adaptive team player with positive, upbeat attitude
Active listener and Sharp problem solver with strong organizational skills
Independent with exceptional time management skills & Detail oriented
Active-Duty Military spouse with exposure, knowledge, & understanding of adaptability
Timeline
BOD-CCO Dual MSR III
Navy Federal Credit Union
07.2023 - 12.2023
Branch CIP Pilot
Navy Federal Credit Union
04.2022 - 06.2025
Branch Operations
Navy Federal Credit Union
08.2019 - Current
MSR III
Navy Federal Credit Union
10.2015 - 12.2018
MSR IV Card Fraud Specialist
Navy Federal Credit Union
07.2015 - 10.2015
MSR I&II in Account Services
Navy Federal Credit Union
09.2013 - 07.2015
Some College (No Degree) - General Studies
University of West Florida