Crystal Franciscus
Sutherland,VA
Summary
Dynamic leader with a proven track record at Gerber Collision & Glass, adept in P&L management and problem resolution. Excelled in enhancing customer retention by 30% through strategic staff training and development. Skilled in budget development and staff management, I bring a confident approach to driving team performance and achieving business goals.
Overview
14
14
years of professional experience
Work History
General Manager
Gerber Collision & Glass
Petersburg, VA
09.2024 - Current
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Prepared staff work schedules and assigned team members to specific duties.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Administered employee discipline through verbal and written warnings.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Supervised employees through planning, assignments, and direction.
- Worked directly with our DRP insurance programs to make sure all estimates written followed guidelines.
- Assisted customers with any issues or concerns.
- Worked with insurance partners and customers to insure that the customer had a good experience and got their car back in a timely manner with frequent updates insuring we met the promise date to the customer and insurance provider.
Vice President
Lyn’s Body and Paint Shop, Inc.
Petersburg, VA
11.2010 - 09.2024
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
- Negotiated contracts with suppliers to reduce costs while maintaining quality standards.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked hand in hand with our DRP programs insuring that we followed guidelines for estimate and total losses.
- Assisted customers with handling their insurance claims such as getting them in rentals or setting up their vehicle to be towed in.
- Wrote field written estimates per DRP guidelines making sure proper parts were used along with photo documentation.
- Completed total losses and uploaded estimates via CCC1.
Education
Associate of Science - Practical Nursing
ECPI University
Virginia Beach, VA12-2007
High School Diploma -
Dinwiddie County High School
Dinwiddie, VA06-2004
Skills
- Problem resolution
- Sales
- Staff training and development
- Staffing
- Efficient multi-tasker
- Business administration
- Purchasing
- Budget development
- Customer experiences
- Team player
- Staff management
- Administrative skills
- Profit and loss accountability
- P&L management
- Team oversight
- Deadline oriented
- Goal setting
- Customer retention
Timeline
General Manager
Gerber Collision & Glass
09.2024 - Current
Vice President
Lyn’s Body and Paint Shop, Inc.
11.2010 - 09.2024
Associate of Science - Practical Nursing
ECPI University
High School Diploma -
Dinwiddie County High School