Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
Crystal Franklin
Arlington
Summary
Overview
14
years of professional experience
1
Certification
Work History
Childtime Learning Care CenterArlington, TX
Assistant Director
03.2023 - Current
Job overview
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Created and updated records and files to maintain document compliance.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Smile Workshop
Registered Dental Assistant
07.2021 - 05.2022
Job overview
- Performed general chair-side duties to assist with various procedures, including general and endo surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories and documented current symptoms
- Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
- Used Denticon to document and maintain patient information and health background.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Arlington Dental Clinic- Dr. Niosha Edalat
Dental Assistant Extern
05.2021 - 07.2021
Job overview
- Performed general chair-side duties to assist with various procedures, including general and endo surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories and documented current symptoms
- Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
- Used Denticon to document and maintain patient information and health background.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
KinderCare Learning Centers
Pre-K Teacher
04.2021 - 05.2021
Job overview
- Fostered reasoning and problem solving through active exploration games and activities.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
VIPX
Online English Teacher
07.2018 - 05.2021
Job overview
- Teach English as a second language.
- Established daily routines that were easy for the children to follow.
- Fostered reasoning and problem solving through active exploration games and activities.
- Used classroom observations to create written assessments of student performance.
- Used pre-written curriculum to teach students English via remote video conferencing.
- Gently corrected student pronunciation and grammar to improve conversation skills.
Jostens, Inc
Warranty Editor
09.2017 - 07.2018
Job overview
- Process payments.
- Create work order for rings.
- Uses Outlook.
- Maintained detailed service and customer records.
- Conducted in-depth research to identify sourcing for high-quality materials and stones at attainable pricing.
S. S. Noah Childcare Center
Assistant Director
10.2016 - 09.2017
Job overview
- Recruited, hired and evaluated primary and supplemental staff and recommended personnel actions for programs and services.
- Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Allowed for ample outdoor discovery time each day.
- Coordinated parent-teacher conferences two times during the school year.
- Food Program Knowledge.
- Schedule and Organize Field Trips.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Trained and mentored new employees on industry practices and business operations.
- Led team of 10-15 teacher professionals in special projects and daily operations.
- Oversaw purchasing and organization of inventory.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Answered phones quickly, addressing questions, taking messages and forwarding calls.
- Familiarized parents with center's policies, regulations, fees and curriculum.
- Reviewed and evaluated new and current programs to determine effectiveness and compliance with state, local, and federal regulations and recommended any necessary modifications.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Managed program paperwork and child records to comply with state requirements.
Children's Courtyard
Lead Pre-K Teacher
12.2015 - 09.2016
Job overview
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Promoted sensory development by providing access to different textures.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Fostered reasoning and problem solving through active exploration games and activities.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Used classroom observations to create written assessments of student performance.
- Addressed behavioral and learning issues with parents and daycare management.
KinderCare
Lead Pre-K Teacher
06.2015 - 12.2015
Job overview
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Fostered reasoning and problem solving through active exploration games and activities.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Used classroom observations to create written assessments of student performance.
- Addressed behavioral and learning issues with parents and daycare management.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Organized and facilitated monthly parent support group meetings.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Lowe's
Cashier/Customer Service
04.2014 - 05.2015
Job overview
- Educated customers on promotions to enhance sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Dickey's Barbecue Pit
Cashier/Waitress
09.2012 - 11.2012
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Kroger
Cashier
08.2010 - 07.2012
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Penn Foster Career SchoolScranton, PA
Bachelor of Science from Business Management
08.2025
University Overview
- Continuing education in Business Management
Rockwall-Heath High SchoolHeath, TX
High School Diploma
2011
University Overview
Skills
- Financial Management
- Budgeting
- Decision-Making
- Training and Development
- Written Communication
- Multitasking Abilities
- Attention to Detail
- Organization and Time Management
- Data Entry
- Critical Thinking
- MS Office expert
- Bookkeeping
- QuickBooks
- Recordkeeping
- Checking Time Cards
- Strategic leadership
- Teaching
- Staff Management
- Business Operations
- Financial administration
- Curricular implementation
- Teamwork and Collaboration
Certification
- Certified Quickbooks ProAdvisor
- Notory License
Timeline
Assistant Director
Childtime Learning Care Center
03.2023 - Current
Registered Dental Assistant
Smile Workshop
07.2021 - 05.2022
Dental Assistant Extern
Arlington Dental Clinic- Dr. Niosha Edalat
05.2021 - 07.2021
Pre-K Teacher
KinderCare Learning Centers
04.2021 - 05.2021
Online English Teacher
VIPX
07.2018 - 05.2021
Warranty Editor
Jostens, Inc
09.2017 - 07.2018
Assistant Director
S. S. Noah Childcare Center
10.2016 - 09.2017
Lead Pre-K Teacher
Children's Courtyard
12.2015 - 09.2016
Lead Pre-K Teacher
KinderCare
06.2015 - 12.2015
Cashier/Customer Service
Lowe's
04.2014 - 05.2015
Cashier/Waitress
Dickey's Barbecue Pit
09.2012 - 11.2012
Cashier
Kroger
08.2010 - 07.2012
Penn Foster Career School
Bachelor of Science from Business Management
Rockwall-Heath High School
High School Diploma