Crystal Franklin
Las Vegas,Nevada
Summary
Customer-focused cocktail waitress with experience in fast-paced, high-volume environments, known for polished service, strong upselling skills, and exceptional guest engagement. Seeking to contribute to a high-energy casino team while delivering memorable guest experiences.
Overview
2
2
years of professional experience
Work History
Waitress
Knockouts Sports Bar & Grill
Dallas, Texas
01.2020 - 01.2022
- Delivered fast, friendly service to high-volume guests in a lively sports bar environment. Managed multiple tables and sections during peak hours, ensuring accurate orders and timely delivery. Provided personalized guest experiences while maintaining a positive, energetic atmosphere. Upsold menu items, specialty drinks, and daily specials to increase sales. Handled cash, POS transactions, and bar tabs accurately. Collaborated with bartenders, kitchen staff, and team members to maintain smooth operations.
Education
GED - undefined
Skills
- High-Volume Food & Beverage Service
- Customer Service & Guest Engagement
- Order Accuracy & Timely Delivery
- POS & Cash Handling
- Team Collaboration & Communication
- Conflict Resolution & Guest Recovery
- Knowledge of Beer, Wine, and Spirits
- Health, Safety & Alcohol Compliance
Timeline
Waitress
Knockouts Sports Bar & Grill
01.2020 - 01.2022