Natasha Christian
Akron,OH
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over six-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
7
7
years of professional experience
Work History
Full Time Lead Key Sales Manager
Dollar General
901 Copley, Akron Ohio 44320
05.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Effectively presented information to customers and responded to questions.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Assistant Store Manager
Dollar Tree
815 Copley Road Akron, Ohio 44320
02.2017 - 05.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained new employees on proper protocols and customer service standards.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
High School Diploma -
Buchtel High School
Akron, OH06.2016
Skills
- Communication and Engagement Techniques
- Excellent Communication Skills
- Sales Team Management
- Register Balancing
- Exceptional Multitasking Skills
- Customer Loyalty
- Customer Interaction
- Compelling Leadership Skills
- Continuous Improvements
- Coaching and Mentoring
- Customer Service and Assistance
- Objection Handling
Timeline
Full Time Lead Key Sales Manager
Dollar General
05.2022 - Current
Assistant Store Manager
Dollar Tree
02.2017 - 05.2022
High School Diploma -
Buchtel High School