Crystal Galindo
Visalia,CA
Summary
Dynamic professional with extensive experience in customer service, Clerical ,customer support and commercial cleaning. Proven ability to build client relationships and maintain high safety compliance standards. Skilled in data entry and equipment maintenance, consistently achieving high customer satisfaction ratings through effective communication and conflict management. Bilingual, enhancing service delivery in diverse environments.
Overview
16
16
years of professional experience
Work History
Cleaning Technician
Martinez cleaning
05.2018 - Current
- Executed thorough cleaning of new construction homes and offices, ensuring high standards of cleanliness.
- Interacted with homeowners and contractors to facilitate seamless communication and service delivery.
- Maintained cleaning equipment, ensuring optimal functionality for effective operations.
- Followed safety protocols to ensure a safe working environment for all team members.
- Assisted in training new staff on proper cleaning techniques and safety practices.
- Responded promptly to client requests for additional cleaning services or adjustments.
- Performed deep cleaning tasks periodically such as waxing floors or shampooing carpets.
- Adhered to health codes regarding sanitation standards.
- Organized cleaning supplies and materials for quick access during tasks.
- Utilized appropriate techniques and products for diverse residential and commercial cleaning assignments.
Waitress/Cashier
tacos el cimbias
08.2020 - 01.2021
- Greeted customers, answered questions, and recommended specials to increase profits.
- Took orders for food and drinks and delivered them to guests.
- Managed order taking and ensured accuracy of customer requests.
- Assisted in training new waitstaff on restaurant procedures and policies.
- Handled cash transactions and processed payments efficiently.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Warmly greeted new and returning customers.
- Maintained and enforced cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.
- Provided excellent customer service in fast-paced dining environment.
Cellular Sales
Instant Cellular-Cricket Wireless
02.2015 - 04.2017
- Answered 60-90 calls per day.
- Provided prompt customer support with a professional, friendly, and patient attitude.
- Proactively memorized over 50 company product and services.
- Completed customer insight reports and input over 10,000 units of sensitive data.
- Received a 5-star customer satisfaction rating through voice, chat, and email communications.
- Listen, diagnosed, and resolved technical issues guiding users through step-by-step solutions.
- Politely addressed any customer complaints, escalating to management when necessary.
- Developed relationships resulting in customer loyalty.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
Receptionist
Mary A. Patino The bookkeeper
06.2010 - 08.2010
- Sorted and categorized client files for easy access.
- Managed 2 phone lines and facilitated over 20+ calls/day with clients and staff.
- Managed incoming calls and routed messages to staff efficiently.
- Scheduled appointments using office management software effectively.
- Processed client inquiries and provided accurate information promptly.
- Assisted bookkeeper with document preparation for client meetings.
- Maintained a clean and welcoming reception area daily.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Warmly welcomed guests coordinated check-in, collected information and directed them to their destination.
Skills
- Customer service
- Bi- lingual
- Microsoft Excel
- Computer Skills
- Networking & wireless
- Client relationship building
- Verbal and written communication
- Conflict management
- Data entry
- Equipment maintenance
- Safety compliance
- commercial cleaning experience
- Time management
Timeline
Waitress/Cashier
tacos el cimbias
08.2020 - 01.2021
Cleaning Technician
Martinez cleaning
05.2018 - Current
Cellular Sales
Instant Cellular-Cricket Wireless
02.2015 - 04.2017
Receptionist
Mary A. Patino The bookkeeper
06.2010 - 08.2010