CRYSTAL GARCIA
Bexar County
SANANTONIO
13
years of professional experience
Diligent customer service representative with solid background in customer service. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Work History
DEPUTY DISTRICT CLERK - CIVIL COURTS
7 Years- Managed case filings and documentation, maintaining accuracy and organization within the system.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Maintained and updated electronic databases to accurately and securely store court documents.
CUSTODIAN
2 Years 1 Month- Maintained clean and safe learning environments through regular cleaning and sanitation of classrooms and common areas.
- Operated various cleaning equipment, ensuring thorough maintenance of school facilities.
- Managed inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
CALL CENTER ASSOCIATE
2 Years 1 Month- Managed high-volume inbound calls, ensuring exceptional customer service and satisfaction.
- Resolved customer inquiries promptly using CRM software to track interactions and outcomes.
- Trained new associates on call handling procedures and company policies to enhance team performance.
- Collaborated with management to identify process inefficiencies and recommend improvements for workflow optimization.
SALES FLOOR ASSOCIATE
2 Years 1 Month- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained organized sales floor, ensuring product availability and visual appeal.
Education
Bachelor of Arts - Criminology
High School Diploma
Skills
Document processing
Data Entry
Confidentiality management
Organizational skills
Multitasking
Teamwork
Customer service
Timeline
DEPUTY DISTRICT CLERK - CIVIL COURTS
Bexar County
07.2019 - 07.2026Read More
CUSTODIAN
San Antonio ISD
06.2017 - 07.2019Read More
CALL CENTER ASSOCIATE
Transcom Corporation
05.2015 - 06.2017Read More
SALES FLOOR ASSOCIATE
Target
04.2013 - 05.2015Read More
ST MARY'S UNIVERSITY
Bachelor of Arts from Criminology
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BUSINESS CAREERS HIGH SCHOOL
High School Diploma
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