Crystal Garza
Blue Island,IL
Summary
Dynamic professional with extensive experience in administrative operations and office management, adept at leveraging organizational and leadership skills to optimize processes and drive team performance. Proven ability to implement strategies that enhance productivity while ensuring seamless administrative support. Committed to fostering a collaborative work environment that encourages growth and efficiency. Recognized for consistently delivering results aligned with organizational goals and improving overall operational effectiveness.
Overview
20
20
years of professional experience
Work History
Senior Anesthesia Contract Specialist
Advocate Health
Oak Lawn, IL (Hybrid)
04.2024 - Current
- Ensure anesthesia contracts comply with policies, enhancing operational efficiency.
- Analyze anesthesia metrics to support strategic decisions and improve service quality.
- Facilitated meetings with surgical teams and stakeholders to establish alignment on anesthesia service objectives.
- Oversee project timelines and resources, ensuring successful completion of objectives.
- Manage administrative tasks, maintaining accurate records and preparing detailed reports.
- Streamline anesthesia service contract management, enhance compliance and safeguarding operational integrity.
- Coordinated onboarding processes for anesthesiologists and student providers to ensure seamless integration into hospital workflows and layout.
Manager of Recruitment
TimeDoc Health
Chicago, IL (Remote)
06.2021 - 01.2024
- Managed recruitment efforts for clinical and administrative positions, focusing on interviews and onboarding to streamline telephonic care manager hiring.
- Developed and implemented mentoring strategies for recruiters, fostering skill enhancement and improving overall team productivity.
- Implemented advanced recruiting software solutions, enabling efficient job postings and candidate tracking, leading to noticeable results in applicant engagement.
- Contributed to expansion projects, supporting strategic growth initiatives.
- Utilized Google Suite and HR software for streamlined recruitment processes.
- Analyzed recruitment metrics to inform process improvements, resulting in marked gains in hiring efficiency and candidate satisfaction.
Perioperative Services Business Operations Manager
Palos Community Hospital
Palos Heights, IL
04.2018 - 06.2021
- Orchestrated the integration of Health Nautica software, leading to 90% adoption across 200 offices and significantly enhancing documentation accuracy.
- Coordinated and led a multidisciplinary team of 20, enhancing communication and ensuring updates to the VP of Clinical Services.
- Managed full cycle recruiting for clinical and administrative staff, including resume review, interviewing, follow-up interviews, and candidate selection.
- Created job descriptions and hired new employees, enhancing team capability.
- Maintained and updated policies to ensure compliance with healthcare standards, fostering a culture of excellence in perioperative services.
- Fostered positive relationships with scheduling departments, enhancing collaborative efforts and streamlining surgery scheduling processes.
Emergency Department/Hospitalists Administrative Assistant
Palos Community Hospital
Palos Heights, IL
02.2014 - 04.2018
- Supported medical leadership, ensuring seamless operations in the Emergency Department.
- Streamlined scheduling processes for 40 Hospitalists, enhancing staff allocation and ensuring optimal coverage for patient needs.
- Optimized payroll processing workflows, resulting in timely and accurate compensation for Hospitalists, boosting staff morale.
- Recorded executive meeting minutes, facilitating informed decision-making and strategic planning.
- Facilitated communication among medical staff, fostering a collaborative environment that improved team efficiency and patient care.
- Managed data collection for physician credentialing, ensuring compliance with regulations and contributing to enhanced operational integrity.
- Maintained and updated departmental policies, ensuring alignment with best practices and facilitating a compliant operational framework.
Laboratory/Pathology Clerk
Palos Community Hospital
Palos Heights, IL
09.2008 - 02.2014
- Streamlined surgical specimen registration processes, enhancing accuracy and significantly reducing processing time.
- Fostered a welcoming environment by greeting patients and supporting lab staff, which improved overall patient experience.
- Executed general office duties with precision, maintaining accurate records and supporting operational efficiency.
- Managed high call volumes effectively, utilizing problem-solving skills to maintain exceptional customer service standards.
Medical Assistant
Ingalls Family Care Center
Tinley Park, IL
08.2006 - 08.2008
- Maintained strict adherence to HIPAA guidelines, safeguarding patient information and upholding the highest standards of confidentiality.
- Delivered comprehensive front and back office support, enhancing patient experience and streamlining operations for smoother workflows.
- Implemented efficient record management systems, ensuring accurate patient charting and improving retrieval times by substantial improvements.
Education
Master of Science - Business Management
Keller Graduate School of Management
Chicago, IL10.2020
Bachelor of Science - Management
DeVry University
Chicago, IL04.2017
Skills
- Human Resources (Experienced)
- Staff Management (Experienced)
- Strategic Planning (Skillful)
- Communication (Expert)
- Credentialing (Experienced)
- Microsoft Office (Expert)
- Google Suite (Expert)
- Operations Management (Expert)
- Payroll (Expert)
- Project Management (Experienced)
- Healthcare Administration (Expert)
- Team Leadership (Expert)
- Process Improvement (Expert)
- Problem Solving & Critical Thinking (Expert)
- Professional Written & Verbal Communication (Expert)
Timeline
Senior Anesthesia Contract Specialist
Advocate Health
04.2024 - Current
Manager of Recruitment
TimeDoc Health
06.2021 - 01.2024
Perioperative Services Business Operations Manager
Palos Community Hospital
04.2018 - 06.2021
Emergency Department/Hospitalists Administrative Assistant
Palos Community Hospital
02.2014 - 04.2018
Laboratory/Pathology Clerk
Palos Community Hospital
09.2008 - 02.2014
Medical Assistant
Ingalls Family Care Center
08.2006 - 08.2008
Bachelor of Science - Management
DeVry University
Master of Science - Business Management
Keller Graduate School of Management