Crystal Glasgow
Piggott,AR
Summary
Adept at managing high-stress situations, I enhanced emergency response efficiency at Clay Co Sher through superior data entry proficiency and empathetic communication. My expertise in computer-aided dispatching and exceptional multitasking abilities led to a significant improvement in caller assistance and responder coordination, showcasing a blend of technical and interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Clay Co Sher
05.2023 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Dispatcher
Corning Police Department
09.2021 - 06.2023
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Education
Basic -
Doniphan Sr High
Doniphan, MO05.1997
Skills
- Memory retention
- Data entry proficiency
- Map reading skills
- Computer-aided dispatching
- Police and fire procedures
- Information intake
- Information documentation
- Police department procedures
- Computer-based dispatch systems
- Information Gathering
- Documentation
- Call prioritization
- Listening Skills
- Multitasking
Certification
- CPR/AED Certification
- CJIS Criminal Justice Information Services Level 1/Level 2
- Aleta Telecommunications
Timeline
911 Dispatcher
Clay Co Sher
05.2023 - Current
Dispatcher
Corning Police Department
09.2021 - 06.2023
Basic -
Doniphan Sr High
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