Crystal Gomez
Bayada Home Health
Bronx
5
years of professional experience
Results-driven Client Services Manager with expertise in client retention strategies and service satisfaction enhancement. Proven ability to foster strong client relationships and implement effective solutions.
Work History
Client Services Manager
1 Year 8 Months- Coordinated communication between clients, caregivers, and healthcare providers to ensure seamless service delivery.
- Developed and implemented client retention strategies to enhance service satisfaction.
- Managed scheduling and resource allocation for optimal staffing across multiple client sites.
- Trained and mentored new team members on best practices in client services and care coordination.
- Analyzed feedback data to identify trends and implement improvements in service quality.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Administrative Assistant Manager
3 Years 4 Months- Coordinated daily administrative operations to enhance office efficiency.
- Managed schedules and appointments for senior management to optimize time management.
- Developed and implemented process improvements that streamlined workflow across departments.
- Oversaw team communications, ensuring alignment on project objectives and deadlines.
- Maintained accurate records and documentation to support compliance and reporting needs.
Education
Associate of Science - Forensic Science
- International Student Organization Member
- Volunteer for Habitat for humanities food bank
Skills
Client relationships
Client relationship management
Staff training
Team development
Service delivery
Sales support
Report generation
Complaint resolution
Data analysis
Timeline
Client Services Manager
Bayada Home Health
12.2024 - CurrentRead More
Administrative Assistant Manager
Vision NYC
08.2021 - 12.2024Read More
Manhattanville University
Associate of Science from Forensic Science
Read More