Crystal Gordon, MSN, APRN, FNP-C
Evergreen,North Carolina
Summary
Dedicated and patient-focused Family Nurse Practitioner with strengths in acute patient care, leadership, and patient advocacy. Displays an exceptional aptitude for delivering positive patient outcomes in a fast-paced environment while simultaneously building productive relationships. Known for exceptional interpersonal and communication skills, the ability to manage competing priorities, and maintaining accurate and efficient documentation.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Care Manager
Cape Fear Valley Health System
Fayetteville, NC
10.2009 - 02.2025
- Managed patient care as Patient Care Manager for a 37-bed Med/Surg/Tele unit.
- Oversaw compliance with healthcare regulations and internal policies to maintain standards.
- Collaborated with family members to address patient concerns and preferences effectively.
- Led quality assurance initiatives to improve overall patient satisfaction and outcomes.
- Monitored financial performance, budgeting, and resource utilization for all assigned areas within the department.
- Evaluated staffing patterns against current census data to ensure adequate coverage at all times.
- Assessed patients' needs, developed individualized plans of care, and monitored progress towards goals.
- Educated clients and families on disease management, prevention strategies, and healthy lifestyle choices.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Conducted daily rounds to assess nursing practice quality and resolve issues.
- Identified process improvement opportunities related to staffing models and patient flow.
Registered Nurse
Community Home Care and Hospice
Whiteville, North Carolina
01.2021 - 07.2021
- Collaborated with interdisciplinary teams to develop personalized patient care plans.
- Educated patients and families on health management and disease prevention strategies.
- Conducted thorough assessments to identify patient needs and potential complications.
- Maintained accurate medical records and ensured compliance with healthcare regulations.
- Provided emotional support to patients and families during critical health situations.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
Agency Nurse
TRINITY HEALTHCARE STAFFING GROUP
Florence, SC
01.2004 - 01.2009
- Administered medications and treatments according to healthcare provider prescriptions.
- Served as Agency Nurse at Cape Fear Valley Health System, ensuring quality patient care.
- Assisted in the orientation and training of new nursing staff members.
- Documented patient care activities accurately in electronic health records systems.
- Responded quickly and effectively to emergent situations requiring immediate attention.
- Administered individualized nursing care, applying simple and complex techniques and processes specific to needs of patient.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment, while managing rapidly changing conditions.
Staff Nurse
SHORELAND REHABILATION NURSING CENTER
Whiteville, NC
01.2003 - 08.2003
- Provided comprehensive nursing care for 30 residents, ensuring optimal health outcomes.
- Assisted with daily living activities to promote patient independence.
- Educated patients and families on health management and rehabilitation techniques.
- Collaborated with interdisciplinary teams to develop comprehensive care plans.
- Ensured compliance with safety standards and infection control measures in the facility.
- Monitored resident health conditions and reported changes to the healthcare team.
Staff Nurse
SOUTHEASTERN REGIONAL MEDICAL CENTER
Lumberton, NC
01.1999 - 01.2003
- Delivered high-quality care for eight to nine patients in Med-Surg unit.
- Coordinated team operations and prioritized patient care as Charge Nurse.
- Facilitated training and professional development for new nurses as Preceptor.
- Collaborated with interdisciplinary teams to develop comprehensive care plans.
- Trained new nursing staff on procedures and best practices in patient care.
- Provided direct patient care including wound dressing, administering medication and IV therapy.
- Monitored patient vitals post-surgery, managed medical equipment, and administered medications and IVs.
- Demonstrated effective communication skills while interacting with patients, families, physicians and other healthcare staff members.
Education
Master of Science - FNP
South University
Savannah, GA08.2025
BSN - Nursing
Capella University
Minneapolis, MN01.2023
Associate Degree - Nursing
Southeastern Community College
Whiteville, NC01.1999
Skills
- Communication and observation skills
- Interdisciplinary collaboration
- Electronic health records
- Staff training
- Regulatory compliance
- Direct and indirect patient care
- SBAR communication
- Hospice care
- Patient and family advocacy
- Palliative care awareness
- Strong clinical judgment
- Compassion and empathy
- Discharge coordination
- Patient education and counseling
- Chronic disease management
- Patient assessment
- Care plan development
- Quality assurance
- Reporting and documentation
- Disease management programs
- Home health care
- Crisis management
- Clinical experience (26 years)
- Hospital policies knowledge
- Problem-solving in sensitive situations
- Charge nurse and resource nurse roles
- Patient care management expertise
- Studer practices familiarity
Certification
- BLS, expires 2026
- Registered Nurse board certified, expires 2026
- AMET Basic Botulinum Toxin and Dermal Filler certification, 2025-02-16
References
- Kevin Chavis, FNP, 910-797-2503
- Nicole Britt, FNP, 910-316-4352
- Donna Capleton-Reid MSN,RN, 910-964-1044
Clinical Rotations
- North Whiteville Urgent Care & Family Practice, PA: 96 hours
- North Whiteville Urgent Care & Family Practice, PA: 200 hours Adults and Gerontology
- North Whiteville Urgent Care & Family Practice, PA: 200 hours Women's Health
- Highsmith-Rainey Express Care: 200 hours Pediatrics
- Highsmith-Rainey Express Care: 200 hours Primary Care
Affiliations
- North Carolina Nurses Association, NCNA
- American Association of Nurse Practitioners
- American Nurses Association, ANA
Timeline
Registered Nurse
Community Home Care and Hospice
01.2021 - 07.2021
Patient Care Manager
Cape Fear Valley Health System
10.2009 - 02.2025
Agency Nurse
TRINITY HEALTHCARE STAFFING GROUP
01.2004 - 01.2009
Staff Nurse
SHORELAND REHABILATION NURSING CENTER
01.2003 - 08.2003
Staff Nurse
SOUTHEASTERN REGIONAL MEDICAL CENTER
01.1999 - 01.2003
Master of Science - FNP
South University
BSN - Nursing
Capella University
Associate Degree - Nursing
Southeastern Community College
Similar Profiles
James StarlingJames Starling
Certified Pharmacy Technician at Cape Fear Valley Health SystemCertified Pharmacy Technician at Cape Fear Valley Health System
Debra AndersonDebra Anderson
Certified Surgical Technologist at Cape Fear Valley Health SystemCertified Surgical Technologist at Cape Fear Valley Health System
Christina HowardChristina Howard
Registered Nurse, Intensive Care Unit at Cape Fear Valley Health SystemRegistered Nurse, Intensive Care Unit at Cape Fear Valley Health System
Kilian PetersKilian Peters
Babysitter at NABabysitter at NA
Russell HucksRussell Hucks
Senior Technical Business Analyst at BH Management ServicesSenior Technical Business Analyst at BH Management Services