JENNIFER FORLANO EDMONDSON
Houston
Summary
I am seeking a position as a Hospice Patient Care Manager utilizing my strong leadership skills and compassionate nature to provide holistic support, and culturally sensitive care to patients and their families. I am interested in enhancing my education through certification, classes, and experience.
Overview
27
27
years of professional experience
Work History
Patient Care Manager
Silverado Hospice - North Houston
Houston, TX
01.2024 - Current
- Trained and mentored junior staff on case management protocols and effective patient engagement techniques.
- Led multidisciplinary team meetings to review cases, share insights, and refine collaborative care approaches.
- Collaborated with healthcare providers to ensure timely access to appropriate services for patients.
- Streamlined case management processes to reduce workload and increase efficiency in the department.
- Contributed valuable insights during interdisciplinary team meetings by sharing expertise on specific cases or clinical issues.
- Ensured compliance with all regulatory requirements by maintaining thorough documentation of patient interactions and interventions.
- Served as a liaison between patients, families, and healthcare professionals to ensure clear communication and understanding among all parties involved in the patient''s care journey.
- Participated in quality improvement initiatives aimed at enhancing patient care processes and outcomes, contributing valuable insights based on personal experience and expertise.
- Promoted a positive work environment through active participation in staff training sessions and continuous professional development opportunities.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Developed and implemented strategic plans to improve service delivery and customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Staff Nurse, Registered Nurse Case Manager
Silverado Hospice - North Houston
01.2023 - Current
- Responsible for coordinating the individualized care of each patient assigned. Performed admissions based on Medicare's requirements.
- Provided a personal and professional touch to each patient while taking into consideration their physical, psychological, emotional, and spiritual needs.
- Assisted the patient in creating a plan of care that allowed them to live their life with dignity and integrity till death.
- Remained with patients after they have died to ensure that they have been transferred to the funeral home's care with respect and dignity.
- Performed evaluations and admissions at various locations of the patients. Consulted with MD regarding medications, diagnosis, and plan of care.
- Facilitated communication between patients, healthcare providers, and support services to enhance patient outcomes.
- Conducted comprehensive assessments to identify patient needs and develop tailored case management strategies.
- Monitored patient progress and adjusted care plans based on clinical feedback and changing circumstances.
- Implemented best practices in case management to streamline processes and improve efficiency across departments.
- Trained and mentored junior staff on case management protocols and effective patient engagement techniques.
- Advocated for patients' needs within the healthcare system, ensuring access to necessary resources and services.
- Managed complex patient cases with multiple medical conditions, ensuring optimal care and treatment plans.
Staff Nurse, Registered Nurse Case Manager
Harbor Hospice
07.2015 - 03.2018
- Responsible for coordinating the individualized care of each patient assigned. Performed admissions based on Medicare's requirements.
- Performed admissions based on Medicare's requirements.
- Provided a personal and professional touch to each patient while taking into consideration their physical, psychological, emotional, and spiritual needs.
- Assisted the patient in creating a plan of care that allowed them to live their life with dignity and integrity till death.
- Collaborated with all members of the team to assist in coordinating a plan of care for each patient.
- Remained with patients after they have died to ensure that they have been transferred to the funeral home's care with respect and dignity.
- Performed evaluations and admissions at various locations of the patients. Consulted with the Dr regarding medications, diagnosis, and plan of care.
Staff Nurse, Registered Nurse
Methodist Willowbrook Hospital
Houston, Texas
01.2008 - 01.2015
- Cares for high risk Antepartum, Postpartum, Nursery, and Gynecological patients.
- Instructs patients on various topics such as immunizations, labor prevention, preeclampsia signs and symptoms, lactation and breastfeeding, postpartum, and neonatal care.
- Performed Transition care on newborns
- Performs assessments and various treatments.
- Provides patient care under the supervision of a physician.
- Records medical information on paper and electronically.
- Administered emergency measured treatments, and contacted the physician when deviations from standards were encountered.
- Responsible for assessing, planning, implementing and evaluating care for assigned patients in the Antepartum, Mother/Baby, and Newborn Transition period.
- Responsible for meeting the Standards of Practice for the pregnant mother; new mother, and her infant.
- Managed all assigned personnel, supplies and equipment.
- Participates in activities to plan, measure, assess, and improve the quality of patient care.
- Performs nursing care for Newborn Nursery and Transition Newborn patients.
- Performs gestational age assessment and Apgar scoring when functioning in the Transition Nursery.
Staff Nurse, Charge Nurse, Registered Nurse
Memorial Hermann Hospital Texas Medical Center
Houston, Texas
01.2005 - 01.2008
- Cared for high risk Antepartum, Postpartum, Nursery, and Gynecological patients.
- In August of 2006, I graduated with my BSN degree. This has benefited my patients by allowing me to better care for them in meeting their health care needs.
- Instructed patients on topics such as immunizations, labor prevention, preeclampsia signs and symptoms, lactation and breast feeding, postpartum, and neonatal care.
- Performed assessments and various treatments.
- Provided prenatal, postnatal, and neonatal care to patients under the supervision of a physician.
- Recorded patient's medical information and vitals electronically.
- Administered emergency measured treatments, and contacted the physician when deviations from standards were encountered.
Staff Nurse, Charge Nurse, LVN and ADN
Memorial Hermann Hospital Texas Medical Center
Houston, Texas
01.2001 - 01.2005
- Took care of surgical and trauma patients whose injuries resulted from various traumas.
- While working in the Surgical IMU, obtained my Associates degree in nursing. Getting my degree has allowed me to better understand the needs of my patients, and how best to care for them.
- Supervised cardiac monitoring, health assessment, and administration of medications.
- Served as a liaison between family members, medical, and specialty personnel.
- Interacted daily with a variety of personnel including physicians, radiological technologists, other various medical staff, and patients. Directly assisted physicians in performing invasive and non-invasive procedures.
- Provided direct care to acutely ill patients on the Surgical IMU.
- Provided exceptional level of care to critically ill medical and trauma patients.
- Played an integral role in reporting patient changes in condition and symptoms to physicians.
Staff Nurse, Licensed Vocational Nurse
Veterans Administration Hospital
Houston, Texas
01.2001 - 01.2001
- Was responsible for the care of spinal cord injured veterans.
- Assisted in the daily hygiene and activities of daily living.
- Performed physical assessments.
- Administered medications and assessed the patients for any adverse reactions.
- Collected various lab samples from patients for testing, and performed routine laboratory tests on samples.
Memory Support Care Assistant
Park Place of Stafford
Stafford, Texas
01.1999 - 01.2001
- Responsible for the care and comfort of the residents with memory impairment.
- Supervised the administration of medications, and assessed patients for any adverse reactions.
- Assisted and cared for the residents in their various stages of dying.
- Assisted the families in meeting their physical, emotional, psychosocial, and spiritual needs during their loved one's various stages of death.
- Assisted in the planning, organizing, and implementing the scheduled therapeutic activities designed to meet the needs of the residents.
- Obtained my Licensed Vocational degree in Nursing.
Education
Bachelors - Nursing
University of Phoenix
Houston, Texas01.2006
Associates - Nursing
Houston Community College
Houston, Texas01.2002
License - Nursing
Houston Community College
Houston, Texas01.2000
Skills
- Excellent decision making, organizational, and time management skills while having a good understanding of medical terminology
- Good communication skills
- Provides patient centered care in cooperation with a multi-disciplinary team
- Strong critical-thinking skills
- Compassionate
- Accountable
- Respectful to all and their personal practices and beliefs
- Honest and ethical
- Attention to detail
- Calm under pressure
- Patience
- Demonstrates continuous learning and growth; actively seeks educational opportunities
- Works as a team member
- Served as an active participant in unit and hospital wide shared governance, and educated staff of any updates and teaching opportunities
- BLS certified
- Risk assessment management skills
- Reliability
- Active listening
- Employee recruitment and hiring
- Team leadership
- Staff training and development
- Computer skills
- Positive attitude
- Adaptability and flexibility
- Shift scheduling
- Conflict resolution
- Performance evaluations
Timeline
Patient Care Manager
Silverado Hospice - North Houston
01.2024 - Current
Staff Nurse, Registered Nurse Case Manager
Silverado Hospice - North Houston
01.2023 - Current
Staff Nurse, Registered Nurse Case Manager
Harbor Hospice
07.2015 - 03.2018
Staff Nurse, Registered Nurse
Methodist Willowbrook Hospital
01.2008 - 01.2015
Staff Nurse, Charge Nurse, Registered Nurse
Memorial Hermann Hospital Texas Medical Center
01.2005 - 01.2008
Staff Nurse, Charge Nurse, LVN and ADN
Memorial Hermann Hospital Texas Medical Center
01.2001 - 01.2005
Staff Nurse, Licensed Vocational Nurse
Veterans Administration Hospital
01.2001 - 01.2001
Memory Support Care Assistant
Park Place of Stafford
01.1999 - 01.2001
Associates - Nursing
Houston Community College
License - Nursing
Houston Community College
Bachelors - Nursing
University of Phoenix
Communication Skills
Developed and presented the '14 Forces of Magnetism' to the Mother/Baby staff. Educated them about what it means to be a Magnet hospital and how it would benefit them. The staff was educated using various forms of media such as poster boards, active discussions, and e-mails., Developed and presented the 'Falls Policy and Procedure Documentation Educated them about how to correctly document a fall according to the new Fall's Policy and Procedure., Developed and presented the 'Professional Practice Model' Educated staff regarding the purpose of the new Professional Practice Model and how it applied to their daily work environment., Clinical Safety Council, 2009-10-19, 2014-01-01, Clinical Safety Council, Co-chair, 2010-07-12, 2011-04-01, Clinical Safety Council, Chair, 2011-04-01, 2013-08-31, Nursing Congress, 2009-10-19, 2015-03-31, Professional Nursing Advisory Committee, 2009-11-13, 2011-11-30, Unit Based Safety Council, 2011-03-01, 2015-03-31, Congress, Co-chair, 2014-01-01, 2014-03-31, Congress, Chair, 2014-04-01, 2015-03-31
Personal Information
Title: Hospice Nurse