Crystal Graham
Foxworth,MS
Summary
Dedicated to providing utmost customer satisfaction through exceptional service and unparalleled support. Proficient in implementing customer service best practices and adept at finding effective solutions to address diverse customer needs.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Walmart
11.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
General Manager
Ice-So-Sweet
04.2007 - 09.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Customer Service Representative
Forrest General Hospital
02.2014 - 03.2016
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Education
Certification - Foods, Nutrition, And Wellness Studies
Shaw Academy
Remote03.2016
Certification - Nursing
Hattiesburg Convelesent Cna School
Hattiesburg07.2001
High School Diploma -
Perry Central High School
New Augusta, MS05.2000
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Walmart
11.2016 - Current
Customer Service Representative
Forrest General Hospital
02.2014 - 03.2016
General Manager
Ice-So-Sweet
04.2007 - 09.2016
Certification - Foods, Nutrition, And Wellness Studies
Shaw Academy
Certification - Nursing
Hattiesburg Convelesent Cna School
High School Diploma -
Perry Central High School
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