Crystal Granados
Far Rockaway
Summary
Dynamic Retail Operations Specialist with a proven track record at FragranceNet, enhancing operational efficiency and optimizing store layout. Skilled in merchandise planning and fostering team collaboration, I excel in building client relationships and driving revenue growth through effective communication and strategic initiatives. Committed to delivering exceptional customer experiences.
Personable and detail-focused individual with natural aptitude for multitasking and problem-solving. Possesses solid understanding of customer service principles and inventory management, along with proficiency in data entry and point-of-sale systems. Committed to enhancing store efficiency and customer satisfaction through effective operational support.
Overview
4
4
years of professional experience
Work History
Retail Operations Specialist
FragranceNet
08.2022 - 08.2025
- Championed process improvements initiatives across the store, leading to increased operational efficiency and reduced overhead costs.
- Established clear communication channels within the team to promote a positive work environment and foster collaboration among employees.
- Developed strong relationships with vendors, ensuring timely deliveries and favorable pricing for products.
- Coordinated special events and product launches, attracting new clientele and generating buzz around the brand.
- Managed day-to-day operations of the store, maintaining a clean, organized, and welcoming environment for customers.
- Trained new employees on company policies, sales techniques, and customer service best practices.
- Analyzed sales data to identify trends and adjust merchandise assortment accordingly, driving higher revenue growth.
- Optimized store layout by analyzing foot traffic patterns, resulting in increased sales and better customer experience.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented efficient scheduling system to ensure appropriate staffing levels during peak hours while minimizing labor costs.
Sales Associate
PacSun Clothing
11.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Collaborated with team members to achieve monthly sales targets.
Education
No Degree - Criminology
SUNY College At Old Westbury
Old Westbury, NY01-2027
High School Diploma -
Academy of Medical Tech
Far Rockaway, NY06-2019
Skills
- Store operations
- Operational efficiency
- Store layout
- Merchandise planning
- Stock control
- Multitasking Abilities
- Excellent communication
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Operations Specialist
FragranceNet
08.2022 - 08.2025
Sales Associate
PacSun Clothing
11.2021 - 07.2022
No Degree - Criminology
SUNY College At Old Westbury
High School Diploma -
Academy of Medical Tech
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