Crystal Griffin
Albuquerque,NM
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and resolving complex issues. Skilled in active listening and Microsoft Excel, consistently exceeded performance metrics. Specializes in conflict resolution and efficient data management, ensuring high-quality support and positive client experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Arron’s Place
Conroe, TX
01.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
CVS Call Center
Houston, TX
02.2019 - 12.2019
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
Diploma - High School
James Madison High
Norcross, GA06.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Scheduling
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Documentation
- Administrative Support
- Microsoft PowerPoint
Timeline
Customer Service Representative
Arron’s Place
01.2020 - Current
Customer Service Representative
CVS Call Center
02.2019 - 12.2019
Diploma - High School
James Madison High