Crystal Grubbs
London
Summary
Professional with deep expertise in health care administration, ready to excel in this role. Possesses strong skills in managing records, overseeing enrollment processes, and ensuring compliance with institutional policies. Known for fostering team collaboration and adapting to changing needs to achieve outstanding results. Reliable, organized, and proficient in using administrative software and managing confidential information effectively.
A dedicated health care professional. Proficient in handling confidential information and ensuring compliance with institutional policies. Known for strong collaborative skills and delivering consistent, high-quality results.
Knowledgeable Patient Access Registrar with robust background in patient access and registration. Demonstrated ability to streamline admission processes and enhance patient satisfaction. Proven skills in data entry and records management, consistently ensuring accuracy and confidentiality.
Experienced with managing patient admissions and registration processes. Utilizes effective communication and organizational skills to ensure seamless operations. Knowledge of healthcare regulations and best practices, ensuring compliance and accuracy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Registrar
Conifer Healthcare Solutions
London, KY
08.2024 - Current
- Streamlined patient registration processes to enhance efficiency and reduce wait times.
- Managed data accuracy in electronic health record systems, ensuring compliance with healthcare regulations.
- Trained new staff on registration protocols and software systems, fostering team cohesion and knowledge sharing.
- Developed and implemented process improvements that increased overall patient satisfaction scores.
- Greeted every guest with personable approach and provided knowledgeable service.
- Facilitated patient registration processes to enhance efficiency and improve patient experience.
- Verified insurance information and eligibility, ensuring accuracy in patient records.
- Monitored compliance with healthcare regulations and policies during the registration process.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
- Upheld the highest standards of professionalism while interacting with diverse populations seeking medical assistance.
- Maintained accurate patient records with diligent data entry and attention to detail.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
Certified Medical Assistant
JANES FAMILY PRACTICE
Corbin, KY
06.2021 - 08.2024
- Administered patient care, including vital signs assessment and medical history documentation.
- Assisted healthcare providers during examinations and procedures, ensuring patient comfort and safety.
- Managed appointment scheduling, optimizing patient flow and minimizing wait times.
- Coordinated communication between patients and medical staff, enhancing service delivery efficiency.
- Trained new medical assistants on office protocols and patient care best practices.
- Implemented electronic health record systems, improving data accessibility and accuracy.
- Developed patient education materials to promote health awareness and treatment adherence.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
Certified Nursing Assistant /Certified Medical Assistant
Saint Joseph Hospital of London
London, KY
05.2005 - Current
- Maintain safe and secure environment for elderly and terminally ill patients
- Assist patients with A.M. care, take vital signs, prep for procedures, and obtain specimens
- Maintain and set up patient rooms
- Assist with patient and family education
- Assist R.N. with sterile and non-sterile dressing changes
- Utilize PC to enter and retrieve patient data
- Answer multi-line phone, operate fax and copy machine
- Collect blood and specimens from patients
- Perform EKGs
Certified Medical Assistant
London Womans Care
London, KY
02.2020 - 01.2021
- Maintain and set up pt rooms
- Assist with patient and family education
- Obtain patient vital signs
- Utilize Pc to enter and retrieve patient data
- Assist Dr with procedures
- Administer medication and shots
Certified Nursing Assistant
Laurel Heights Nursing Home
London, KY
05.2006 - 05.2008
- Maintain safe and secure environment for elderly and terminally ill patients
- Assist patients with all aspects of daily care and personal maintenance Charted daily intakes/outputs
Certified Nursing Assistant
Corbin Nursing Home
Corbin, KY
04.2005 - 06.2005
- Maintain safe and secure environment for elderly and terminally ill patients
- Assist patients with all aspects of daily care and personal maintenance Charted daily intakes/outputs
Residential Assistant
Laurel Springs
London, KY
08.2003 - 03.2005
- Supervised individuals in their home environment
- Taught daily living skills
- Administered medications
Education
Associate of Science degree and diploma - Medical Assisting and Pharmacy Technician
National College
Richmond, KY02-2012
Skills
- Dedicated with service oriented professionalism
- Highly motivated and reliable worker that is quick to learn new concepts and skills
- Has great passion for helping others
- Records management
- Admissions support
- Database administration
- Enrollment management
- Active listening
- Relationship building
- Critical thinking
- Multitasking Abilities
- Heartsaver CPR AED
- Teamwork
- Problem-solving
- Time management
- HIPAA compliance
- Adaptability and flexibility
- Decision-making
Certification
- Certified MEDICAL ASSISTANT, [Company Name] - [Timeframe]
Languages
English
Full Professional
Timeline
Registrar
Conifer Healthcare Solutions
08.2024 - Current
Certified Medical Assistant
JANES FAMILY PRACTICE
06.2021 - 08.2024
Certified Medical Assistant
London Womans Care
02.2020 - 01.2021
Certified Nursing Assistant
Laurel Heights Nursing Home
05.2006 - 05.2008
Certified Nursing Assistant /Certified Medical Assistant
Saint Joseph Hospital of London
05.2005 - Current
Certified Nursing Assistant
Corbin Nursing Home
04.2005 - 06.2005
Residential Assistant
Laurel Springs
08.2003 - 03.2005
Associate of Science degree and diploma - Medical Assisting and Pharmacy Technician
National College