MIRANDA LAWRENCE
Silver Spring,USA
Summary
Patient Registration professional with many years of customer service experience excelling in empathetic leadership and data management. Proficient in Microsoft applications and fluent in Spanish, ensuring clear communication and efficient problem-solving. Demonstrates a strong ability to streamline processes and enhance patient satisfaction through innovative solutions. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
13
13
years of professional experience
Work History
Registrar
Holy Cross Health Partners
Silver Spring, MD
11.2023 - Current
- Updated patient information in the database regularly to ensure the accuracy of records.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Ordered and maintained supply inventory for the medical office.
- Greeted patients, determined the purpose of visit, and directed them to appropriate staff.
- Responded to patient, family, physician, and other healthcare personnel inquiries.
- Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
- Performed quality assurance checks on all registrations to ensure the accuracy of data entry.
- Followed up on outstanding balances due from insurance companies or patients.
- Managed a high volume of incoming calls while maintaining a professional demeanor.
- Verified insurance eligibility through online portals or by phone calls.
- Answered general questions about hospital policies and services provided.
Patient Svc Diet Rep
Holy Cross Hospital
Silver Spring, USA
05.2022 - 11.2023
- Manage patient registrations, ensuring accurate data entry and efficient process flow
- Facilitate smooth patient check-ins, reducing wait times and enhancing service quality
- Maintain up-to-date patient records, improving data accuracy and accessibility
- Coordinate with medical staff to streamline patient admissions and discharges
- Implement digital solutions for process efficiency, enhancing productivity across departments
- Synergize with medical staff to refine patient admission and discharge procedures, fostering a seamless healthcare experience
- Elevate data management practices, ensuring meticulous maintenance of patient records for improved accessibility and decision-making processes
- Spearhead process improvement strategies, identifying and implementing innovative solutions to enhance operational efficiency and patient satisfaction
- Pioneered digital solutions for streamlined patient registrations, enhancing operational efficiency and reducing processing times
- Process patient meal orders and coordinate diet changes efficiently, enhancing patient satisfaction
- Update and manage diet orders in the computer system, ensuring accuracy and timely delivery
- Communicate clearly with patients, families, and staff in both English and Spanish, improving service quality
- Assist in tray assembly and delivery, ensuring dietary needs are met promptly
- Handle diet change requests via various formats, maintaining seamless service during system downtimes
- Process room service orders and diet modifications via multiple channels, maintaining accuracy in patient nutrition management systems
- Facilitate clear communication in English and Spanish, addressing diverse patient needs and dietary requirements effectively
- Streamline meal order processes, adapting to system downtimes and implementing efficient solutions for uninterrupted patient care
- Enhance patient satisfaction through prompt, accurate meal service, contributing to overall positive hospital experience and care quality
Floor Staff Supervisor
Landmark Bethesda Row Cinema
Bethesda, MD
08.2012 - 08.2021
- Coordinated VIP events, utilizing Spanish for select guests, ensuring exceptional service
- Managed inventory and food prep, maintaining optimal stock levels and reducing waste
- Handled cashier duties and prepared food and drinks, enhancing customer satisfaction
- Managed inventory control and food preparation, ensuring optimal stock levels and maintaining high quality standards
- Streamlined cashiering processes while multitasking food and beverage preparation, boosting operational efficiency
- Coordinated with cross-functional teams to execute seamless events, enhancing cinema's reputation for exceptional service
- Implemented creative solutions to improve workflow, resulting in reduced wait times and increased customer satisfaction
Floor Staff/Night Shift Supervisor
Sheetz
Lancaster, PA
09.2017 - 12.2019
- Managed all night operations, resolving issues promptly and ensuring smooth overnight shift functions
- Oversaw deliveries, delegated tasks to retail associates, and monitored inventory levels efficiently
- Maintained compliance with company, state, and federal safety and employment guidelines
- Streamlined overnight processes, improving efficiency
- Implemented effective inventory management system, reducing waste and optimizing stock levels
- Fostered team cohesion during night shifts
- Mentored staff on problem-solving techniques, enhancing overall operational effectiveness
- Meticulously monitored compliance with company, state, and federal guidelines
- Implemented rigorous safety protocols, minimizing workplace incidents
- Introduced novel troubleshooting methods for night shift challenges
- Developed creative solutions to streamline delivery processes and inventory management
- Led night shift team, fostering cohesion and mentoring staff
- Developed problem-solving skills, improving operational effectiveness and customer satisfaction
Qualitative Assistant
Shugoll Research
Bethesda, MD
07.2015 - 08.2016
- Collaborated with clients to meet research needs, ensuring accurate and confidential data collection
- Prepared and submitted materials to client groups, facilitating seamless project execution
- Conducted interviews following strict protocols, enhancing data quality and reliability
- Acquired necessary equipment and supplies, optimizing project efficiency
- Maintained organized and confidential records, supporting compliance and data integrity
- Partnered closely with clients to tailor research outcomes, fostering strong relationships and delivering results that exceeded expectations
- Streamlined material preparation and submission processes, significantly reducing turnaround time and improving client satisfaction
- Developed creative interview schedules, optimizing subject engagement and data quality while maintaining strict confidentiality standards
- Managed critical research resources, ensuring timely acquisition of supplies and equipment, crucial for uninterrupted project progression
Education
GED diploma - some college
Montgomery College
09.2013
Skills
- Spanish
- Microsoft
- Customer Service
- Communication
- Problem-solving
- Counseling and advice
- Professionalism and ethics
- Patient relations
- Data entry
- Patient confidentiality
- Medical terminology
- Appointment scheduling
- Teamwork
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Registrar
Holy Cross Health Partners
11.2023 - Current
Patient Svc Diet Rep
Holy Cross Hospital
05.2022 - 11.2023
Floor Staff/Night Shift Supervisor
Sheetz
09.2017 - 12.2019
Qualitative Assistant
Shugoll Research
07.2015 - 08.2016
Floor Staff Supervisor
Landmark Bethesda Row Cinema
08.2012 - 08.2021
GED diploma - some college
Montgomery College
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