Crystal Guerrero
SANDIEGO,CA
Summary
Detail-oriented Administrative Professional experienced in data entry, file management, and record maintenance. Achieved increased team productivity through accurate administrative support and effective communication. Committed to enhancing operational efficiency and delivering exceptional service.
Overview
20
20
years of professional experience
Work History
Back End Clerk
Lowes Home Improvment
SANDIEGO, CA
09.2020 - Current
- Managed inventory levels and organized stock for efficient access.
- Assisted customers with product inquiries and provided exceptional service.
- Processed transactions accurately using point-of-sale systems.
- Received and inspected incoming shipments for quality and accuracy.
- Recorded product information into inventory management systems accurately.
- Coordinated with vendors to resolve shipment documentation discrepancies, ensuring timely processing of incoming goods.
- Maintained cleanliness and safety standards in receiving areas consistently.
- Communicated with warehouse staff to streamline product flow processes effectively.
- Monitored stock levels and reported shortages to management promptly.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Reviewed work orders to check correctness of deliveries.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Updated inventory records to reflect new stock levels.
- Operated hand trucks and forklifts to unload delivery trucks and containers.
- Maintained accurate records of incoming deliveries according to established procedures.
- Checked cargo manifests against purchase orders to identify errors, minimizing delays in inventory verification.
- Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
- Identified and reported inventory discrepancies to supervisor with recommendations for correction.
- Prepared outbound shipments ensuring accurate labeling, packaging, weight calculations, shipping charges .
- Assisted in the loading and unloading of materials when required.
- Coordinated with purchasing department to resolve invoice discrepancies promptly.
- Liaised with vendor representatives to rectify damages and shortages.
- Maintained inventory of shipping materials and supplies.
- Prepared documentation to track and report on damaged or missing items.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Prepared packages for shipping and determined most economical shipping methods.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Traced missing material and shipments through vendor and customer communications.
- Organized shipment schedules for efficient delivery and planned logistics to reserve sufficient storage space for incoming items.
Delivery Coordinator
Lowes Home Improvment
San Diego, CA
01.2011 - 09.2020
- Coordinated delivery schedules to ensure timely arrival of products to customers.
- Communicated with customers regarding delivery status and resolved issues promptly.
- Managed logistics for large-scale home improvement deliveries and installations.
- Collaborated with warehouse staff to prepare orders for efficient dispatch.
- Utilized tracking software to monitor shipment progress and update stakeholders.
- Developed relationships with local vendors to streamline supply chain processes.
- Trained new team members on delivery protocols and customer service standards.
- Resolved issues related to incorrect or damaged shipments in a timely manner.
- Coordinated, distributed, and filed paperwork for each delivery.
Front End Supervisor
Lowes Home Improvment
San Diego, CA
07.2006 - 01.2011
- Supervised front end operations and ensured efficient checkout processes.
- Managed scheduling and daily assignments for front end team members.
- Trained and mentored staff on customer service best practices.
- Trained new employees in customer service techniques and store policies.
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored cash handling procedures to maintain accuracy and security.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Collaborated with management to improve front end workflows and efficiency.
- Implemented store policies to enhance the shopping experience for customers.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
University City High School
San Diego, CASkills
- Point-of-sale systems
- Inventory management
- Shipment verification
- Logistics coordination
- Order dispatching
- Supply chain processes
- Quality inspection
- Data entry
- Document preparation
- Problem solving
- Attention to detail
- Time management
- Team training
- Effective communication
- Conflict resolution
- Conflict resolution
Timeline
Back End Clerk
Lowes Home Improvment
09.2020 - Current
Delivery Coordinator
Lowes Home Improvment
01.2011 - 09.2020
Front End Supervisor
Lowes Home Improvment
07.2006 - 01.2011
University City High School