Crystal Guilford
Murfreesboro,TN
Summary
I am a Dietetics major committed to learning and developing skills in the field of Dietetics. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others.
Overview
18
18
years of professional experience
Work History
Production Worker
General Motors
02.2013 - Current
- Perform routine quality checks on over 200 finished products, ensuring adherence to company standards before shipping out units.
- Support production needs by performing routine tasks using standard procedures and equipment.
- Load and unload over 200 plus parts on production line to establish smooth operations.
- Prioritize safety and ensure that all work is done in safe manner.
- Inspect over 200 materials before assembly to verify compliance of quality control standards.
Assistant Manager
Heritage Christian Services
03.2011 - 02.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinate training sessions, staff meetings and attend all applicable training, workshops and meetings for 8 staff members.
- Assist in conducting performance evaluations and on-the-job training sessions for 6 staff members. Offer consistent feedback to these staff members on their job performance, both in written and verbal forms.
- Review time sheets for 6 staff members on weekly basis ensuring accuracy and complete payroll biweekly.
- Ensure that agency policy and procedure and state regulations are followed and documented as required.
- Manage petty cash for home including maintaining ledgers, and complete monthly reimbursement form.
- Manage all cash for 4 residents in home, completing deposits and provide handling limits to all.
Medical Liaison
Heritage Christian Services
09.2008 - 03.2011
- Maintained and updated medication list for 4 residents on weekly basis and disposed of discontinued and expired medications accordingly.
- Ensured that all 4 residents have required lab work completed and results are placed in Medical Charts
- Communicated with Residential Nurse and Medical Doctor all medical concerns.
- Ensured that all medications are administered correctly, and documentation is recorded.
- Scheduled and transported 4 residents to medical appointments and communicated appointments with appropriate parties.
- Reconcile 5 Medication Administration Records monthly and updated errors with pharmacy and Residential Nurse.
Resident Counselor
Heritage Christian Services
02.2008 - 09.2008
- Assisted 4 residents with disabilities in daily living skills and everyday activities.
- Transported 4 residents to and from various venues.
- Assisted 4 residents in achieving their goals by providing guidance on daily living skills, including personal hygiene, budgeting, meal planning, and time management.
- Provided crisis intervention services as needed, de-escalating situations and ensuring safety of all involved parties.
Work @ Home Subject Matter Expert
General Electric Money - Belk
04.2007 - 05.2007
- Assisted over 50 Work @ Home associates with technical problems.
- Monitored and tracked over 50 Work @ Home associates progress to identify improvement opportunities.
- Mentored over 50 Work @ Home associates, contributing to their professional growth and development.
Customer Service Representative
GE Money Bank - Belk
03.2006 - 04.2007
- Actively listened to over 100 customers, handled concerns quickly and escalated major issues to supervisor.
- Answered over 100 constant flow of customer calls with minimal wait times.
- Handled over 100 customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving over 100 customer disputes or conflicts.
Education
NFS Major- Dietetics concentration -
Middle Tennessee State University
Murfreesboro, TN05.2026
Associate of Applied Science - Human Services
MONROE COMMUNITY COLLEGE
Rochester, NY05.2008
No Degree -
JOHNSON C. SMITH UNIVERSITY
Charlotte, NC05.2002
High School Diploma -
JOSEPH C. WILSON MAGNET HIGH SCHOOL
Rochester, NY06.2001
Skills
- Problem-solving abilities
- Training and Development
- Professional and Courteous
- Strong Empathy Skills
Affiliations
- Nutrition and Dietetic Association (NDA)
Timeline
Production Worker
General Motors
02.2013 - Current
Assistant Manager
Heritage Christian Services
03.2011 - 02.2013
Medical Liaison
Heritage Christian Services
09.2008 - 03.2011
Resident Counselor
Heritage Christian Services
02.2008 - 09.2008
Work @ Home Subject Matter Expert
General Electric Money - Belk
04.2007 - 05.2007
Customer Service Representative
GE Money Bank - Belk
03.2006 - 04.2007
NFS Major- Dietetics concentration -
Middle Tennessee State University
Associate of Applied Science - Human Services
MONROE COMMUNITY COLLEGE
No Degree -
JOHNSON C. SMITH UNIVERSITY
High School Diploma -
JOSEPH C. WILSON MAGNET HIGH SCHOOL
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