CRYSTAL Guthery
Cerritos,CA
Summary
Leasing and Property Management professional with six years of residential property management experience specializing in prospect engagement, apartment tours, lease execution, resident relations, and sales. Experienced in managing the leasing process from initial inquiry through move-in while delivering a high level of customer service. Also brings five years of executive-level administrative experience, strengthening organizational, communication, and client relationship skills.
Overview
12
12
years of professional experience
Work History
Resident Relations Specialist
FirstService Residential
Costa Mesa, California
06.2026 - Current
- Resolve resident inquiries and issues promptly, contributing to overall satisfaction.
- Demonstrate consistent effective written, verbal and listening communication
skills. - Counsel residents on issues and provide timely solutions, fostering trust and rapport.
- Coordinate communications between residents and property management, improving interaction efficiency.
- Work closely with maintenance team to resolve resident concerns quickly and efficiently.
- Assist with move-in orientations for new residents, ensuring smooth transitions.
- Maintain accurate records of resident feedback and interactions.
- Exhibit strong written, verbal, and listening communication skills in daily interactions.
- Oversee front desk operations, responding to phone inquiries and greeting visitors effectively.
Leasing Professional
Cushman & Wakefield
Long Beach, USA
10.2020 - 07.2021
- Conducted daily tours and leased apartment homes to potential residents while efficiently managing leasing appointments, processing applications, and producing weekly reports.
- Achieved weekly sales targets through effective customer engagement and promotions.
- Managed the two-person Leasing Office in Property Manager's absence, handling the day-to-day operations of the property, including resolving resident issues, delegating tasks to maintenance staff, and conducting move-in and move-out inspections.
- Developed and executed social media marketing strategies for luxury apartment community, enhancing online presence and attracting potential residents.
- Facilitated communication between office staff and maintenance team, leading to timely completion of maintenance requests and increased resident satisfaction.
- Scheduled and organized maintenance appointments to ensure timely service for residents.
Leasing Professional
JWilliams Staffing
Irvine, USA
08.2016 - 10.2020
- Toured and leased apartment homes.
- Processed leasing applications.
- Reviewed and explained each lease in detail with new resident.
- Resolved resident issues and diffused conflicts, enhancing community relations and resident retention.
- Trained and mentored newly hired leasing agents, fostering a knowledgeable and effective leasing team.
- Performed a variety of leasing and administrative tasks at various apartment communities in Orange County.
- Conducted move-in and move-out inspections.
- Administered weekly leasing reports.
- Maintained open communication between office staff and maintenance team, facilitating timely completion of maintenance requests and boosting resident satisfaction.
- Managed social media platforms for the apartment community.
- Executed rental agreements for new residents
Leasing Professional/Social Media Coordinator
Amerige Pointe Luxury Apartment Homes
Fullerton, USA
06.2014 - 02.2016
- Managed social media marketing for property, promoting move-in specials, luxury community features, and resident events; increased online inquiries and tour requests.
- Toured and leased luxury apartment homes.
- Planned and organized resident events to boost community engagement and foster a sense of belonging.
- Focused on resident retention through concierge-modeled services and timely resolution of resident issues.
- Produced weekly reports.
- Continuously trained in leasing and property management, earning various certifications.
Executive Assistant to CEO
National Alliance on Mental Illness
Fountain Valley, USA
07.2023 - Current
- Provide high-level administrative support to CEO of the nonprofit, including handling heavy, complex calendar management, coordinating internal and external meetings, answering emails on their behalf, booking travel, and preparing expense reports. Serve as gatekeeper to CEO's calendar.
- Liaise with internal & external stakeholders. Provide support for Board of Directors. Prepare and edit correspondence, presentations and reports for executive meetings. Draft high priority, critical correspondence on CEO's behalf.
- Spearhead and launch new program in 2024, recruiting 120 participants and securing partnerships with local organizations while adhering to strict County guidelines.
- Organize community engagement events and programs to strengthen connections with local stakeholders.
- Attend outreach events, networking with other organizations and promoting NAMI OC's programs.
- Coordinate youth program fundraisers for two consecutive years, successfully securing necessary funding.
- Oversee the coordination of the office move to ensure a smooth transition.
- Address and resolve complex issues that emerged during operations.
- Train newly hired administrative assistant in day-to-day operations of the office.
Executive Administrative Assistant
PIMCO
Newport Beach, USA
08.2022 - 07.2023
- Provided comprehensive support to 2 Global Marketing Executive VPs and 1 Senior VP in a very fast-paced international financial rm, expertly managing and coordinating executives' schedules, ensuring efficient time use and diligently resolving scheduling conflicts.
- On a daily basis, coordinated internal and external meetings across various time zones and global regions, including handling the catering and itineraries.
- Prepared Executives' expense reports and booked domestic and international travel and lodging using Concur.
- Facilitated communication with administrative assistants from PIMCO's global offices, including New York, Hong Kong, and Australia, enhancing collaboration across regions.
- Conducted two virtual training sessions with Global Marketing admin team, instructing Administrative Services department on updated processes for booking travel and reporting expenses using Concur, improving overall team proficiency.
- Liaised with stakeholders via email to ensure timely and effective communication.
- Supported onboarding of new hires by overseeing IT department tasks.
- Problem-solved any issues.
Executive Assistant
CoolSys, Inc.
Brea, USA
07.2021 - 08.2022
- Provided high-level administrative support to three C-Level Executives: CFO, CHRO, and CITO.
- Managed complex calendars.
- Scheduled internal and external meetings.
- Booked travel and prepared expense reports.
- Compiled quarterly Board presentation by streamlining data across departments for clarity and impact.
- Coordinated logistics for special office events, conferences, and meetings to enhance organizational effectiveness and engagement.
- Supported HR department with scheduling and coordinating various stages of the interview process; assisted with onboarding of new hires.
Education
B.A. - English Literature and Language
University of California
IrvineSkills
- Yardi and On-Site
- Sales
- Customer Service
- Project Management
- Event planning
- Community Outreach
- Community Communication
- Calendar Management
- Travel and Expenses
- Microsoft Office Suite
- Google Suite
- Issue resolution
- Task prioritization
- Time Management
- Communication Skills
- Interpersonal Skills
Timeline
Resident Relations Specialist
FirstService Residential
06.2026 - Current
Executive Assistant to CEO
National Alliance on Mental Illness
07.2023 - Current
Executive Administrative Assistant
PIMCO
08.2022 - 07.2023
Executive Assistant
CoolSys, Inc.
07.2021 - 08.2022
Leasing Professional
Cushman & Wakefield
10.2020 - 07.2021
Leasing Professional
JWilliams Staffing
08.2016 - 10.2020
Leasing Professional/Social Media Coordinator
Amerige Pointe Luxury Apartment Homes
06.2014 - 02.2016
B.A. - English Literature and Language
University of California