Crystal Gutierrez
San Antonio,TX
Summary
Skilled in data entry and compassionate communication, I enhanced quality control and client satisfaction at Tricity Pain Associates. By implementing effective strategies and fostering empathetic relationships, I significantly reduced documentation errors and resolved complex issues, demonstrating critical thinking and problem-solving abilities. Fluent in Spanish, I excel in customer support and intake assessment.
Overview
1
1
year of professional experience
Work History
Intake Specialist
Tricity Pain Associates
05.2023 - Current
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Developed and implemented strategies to enhance quality of social services.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Followed data entry protocols, rules and regulations.
Call Center Representative
Tricity Pain Associates
05.2023 - Current
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high call volumes while providing customer support and maintaining professional composure.
- Developed highly empathetic client relationships.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
High School Diploma -
Judson High School
Converse, TX06-2012
Skills
- Data Entry
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
- Customer Support
- Problem-solving skills
- Bilingual (Spanish Speaker)
Languages
Spanish
Native or Bilingual
Timeline
Intake Specialist
Tricity Pain Associates
05.2023 - Current
Call Center Representative
Tricity Pain Associates
05.2023 - Current
High School Diploma -
Judson High School
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