Crystal Gutierrez
Albuquerque
Summary
Dynamic Unattended Retailer Supervisor at Swire Coca-Cola with a goal-oriented mindset and proven expertise in upselling strategies. Successfully enhanced product visibility and drove sales through innovative promotional tactics. Skilled in relationship building and team leadership, fostering a collaborative environment that improved service delivery and customer satisfaction. Proficient in safety and cleanliness standards, ensuring optimal performance and compliance.
Overview
15
15
years of professional experience
Work History
Unattended Retailer Supervisor
Swire Coca-Cola
Albuquerque
02.2017 - Current
- Trained employees on any new operational procedures.
- Implemented promotional strategies to enhance product visibility and drive sales.
- Monitored sales trends, adjusting merchandising strategies to maximize revenue opportunities.
- Led team meetings to discuss performance metrics and foster a collaborative work environment.
- Oversaw employee scheduling to ensure adequate coverage during peak hours.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Analyzed and monitored key performance indicators to drive operational efficiencies and improve performance outcomes.
Warehouse Lead
Coca Cola Refreshments
Albuquerque, NM
09.2011 - 02.2017
- Supervised daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored new team members on equipment handling and inventory processes.
- Implemented process improvements that enhanced order fulfillment accuracy and reduced lead times.
- Coordinated scheduling of shipments, optimizing loading and unloading activities for maximum efficiency.
Order Builder
Coca Cola Refreshments
Albuquerque, NM
11.2010 - 09.2011
- Assembled beverage orders accurately for distribution to retailers.
- Operated pallet jacks and forklifts efficiently to move products within warehouse.
- Increased order accuracy by carefully selecting and packing items according to customer specifications.
- Adhering to good manufacturing practice and safety standards.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Albuquerque, NM04-2014
Skills
- Goal-oriented mindset
- Customer service
- Creativity and innovation
- Relationship building
- Team leadership
- Safety and cleanliness standards
Timeline
Unattended Retailer Supervisor
Swire Coca-Cola
02.2017 - Current
Warehouse Lead
Coca Cola Refreshments
09.2011 - 02.2017
Order Builder
Coca Cola Refreshments
11.2010 - 09.2011
Bachelor of Science - Criminal Justice
University of Phoenix