Crystal Haden
Boca Raton Fl,United States
Summary
Dedicated sales professional offering extensive experience partnering with financial institutions and exceeding expectations. Highly skilled at identifying needs of customers and offering products or services designed to meet those needs. Customer-oriented, strategic-thinking sales professional with over 30 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels.
Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
18
18
years of professional experience
Work History
Merchant Services Sr Acct Rep
Payment Alliance/Clearent Payment Processing
03.2007 - Current
- Manages a portfolio of clients for the company. Identifies revenue opportunities and prospective clients within assigned territories through face to face meetings, telephone communications, marketing programs, and other activities as needed. Conducts face to face meetings with prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.
- Successfully serviced 20 bank partner branches and secured those relationships throughout Arkansas for the past 16 yrs.
- Identifies and closes additional product and/or service sales with existing clients to further develop the client relationship. Manages client relationships and expectations during the sales cycle.
- Maintains existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently SalesForce.com. Keeps management informed of all activity, including timely preparation of reports.
- Continuously builds and develops knowledge of current product/service portfolio as well as changes and developments within the payments industry, to remain up-to-date.
Merchant Services Representative
Bank of America
07.2012 - 04.2013
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional products.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Successfully built strong bank relationships with 7 bank branches.
Education
High School Diploma -
East Fairmont High School
Fairmont, WV05-1985
Skills
Excellent verbal, written, interpersonal, relationship building and presentation skills
Strong work ethic with a drive to succeed
Proven outside or field sales experience with a track record of hitting or exceeding sales goal
Cold calling sales ability, with assertive, positive, persistent style
Motivated self-starter with effective time management skills
Goal-oriented and ambitious with capacity and drive to reach and exceed quotas
Accomplishments
Awarded Presidents Club 3 yrs in a row when working as a loan officer for BCU obtaining highest numbers in the US and Puerto Rico.
Top Sales rep many years while working for Payment Alliance International.
Presidents Club Awards
Highest credit Life and Disability sales, Highest GAP sales.
Timeline
Merchant Services Representative
Bank of America
07.2012 - 04.2013
Merchant Services Sr Acct Rep
Payment Alliance/Clearent Payment Processing
03.2007 - Current
High School Diploma -
East Fairmont High School
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